Verizon WirelessVerizon Wireless customers should beware of any random calls they receive from a number labeled as “Technical Support” (1-800-922-0204) because it could be a scam, as discovered by Droid Life.

How does the Verizon Wireless scam work?

As part of the scam, the Verizon Wireless user receives a call from a “Verizon representative” to alert them that they’re eligible for a special reward of $54. The scammer continues to explain that the user needs to visit a phishing website — www.verizon54.com — and sign in to their Verizon account in order to claim their reward. Once the user visits the phishing website and provides all of their account information, the scammer will then have access to not only the user’s account, but also all of the personal information associated with the account.

What can I do to protect myself?

Luckily, there are some steps that you can take to protect yourself if you’ve already received the call and visited the website, as well as some ways to protect yourself if you receive the call from the scammers.

What to do if I already visited the phishing website

1. Change your Verizon Wireless account username and password: Go to the Verizon website or call a customer service representative — find the number on verizonwireless.com — as soon as possible to change your username and password. This will ensure that the scammers will no longer be able to access your account online.

2. Inquire about canceling your credit card or closing your bank account: Since the scammers gained access to your account, there’s a high chance that they also were able to get your payment information from the account. As a precaution, you should call your bank and alert them of the phishing incident as well as request a new debit or credit card. It’s important to note that most banks will not reissue a credit or debit card unless there is confirmed fraud on the account, however they may make an exception since you fell victim to the scam. If your Verizon bill is automatically taken out of your bank account each month, then you should considering closing out that bank account and reopening a new one because that’s the only way you can ensure the safety of it.

3. Sign up for identity theft protection: Considering you provided the scammers access to the personal information connected to your account, you may want to consider signing up for an identity theft protection service. These services monitor your personal and banking information on the Internet black market as well as public records to make sure it isn’t being sold, traded or used by identity thieves. If your information is found, you will be alerted immediately and provided with steps you should take to protect yourself.

On top of identity scanning, most of these services offer three-bureau — Equifax, Experian and TransUnion — credit report monitoring that will alert you if anything changes on any of your credit reports. Top services, such as Identity Guard and TrustedID, also offer free trials so you can test out the service prior to making a financial commitment. Read the identity theft protection reviews to find the best service for you.

What should I do if I receive the call

1. Don’t answer calls from “Technical Support”: Since the scammers are using the “Technical Support” phone number to mask their fraudulent number, it’s essential that you do not pick up the phone for any call you receive from that number. Instead, let the call go to voicemail.

2. DO NOT visit the website: Even though the reward, voicemail and website seem legitimate, it’s important to remember that it’s all a scam to get control of your account and personal information. Do not visit or enter any of your information into the website because you’ll just be jeopardizing your cell phone service and identity. Make sure you’re only entering your Verizon username and password into http://www.verizonwireless.com.

Out of curiosity we tried to visit the site, and received the warning below from our browser, Google Chrome.  If you attempt to visit the site your browser or Internet security software should also warn you of the phishing website that you were trying to visit.

Verizon Wireless

3. Report the scam to Verizon Wireless: To alert the company of the scam as well as help others avoid it, you should report any calls you receive from the scammers to abuse@verizon.com. In the email be sure to include the time and date of the call as well as the phone number and information they told you or left on your voicemail.

Visit our identity theft protection blog to get more information about identity theft and learn how to protect yourself from this crime in every aspect of your life.