best_cards_customer_satisfactionUpdated: October 17, 2017

Is your credit card working for you, earning you all it should and making you happy? An important component of a positive relationship with your credit card is if you feel satisfied with your card. To that end, J.D. Power came out with its 2016 U.S. Credit Card Satisfaction Study, now in its tenth year. The study looks at six different categories of card satisfaction — interaction, credit card terms, billing and payment, rewards, benefits and services and problem resolution. For the third year in a row, Discover topped the list scoring 827 out of 1,000 possible points, doing well across all six of the survey categories. In a very close second was American Express with a score of 825, and Capital One ranked third scoring 799.

If you don’t have one of these issuer’s cards in your pocket, it may be time to get one. Below are our recommendations from the top-ranked issuers — Discover, American Express and Capital One.

Discover it – Cashback Match

Top-ranked in customer satisfaction, Discover it – Cashback Match combines terrific cash back rewards with a lengthy 0% intro APR. It’s also available to those with anywhere from average to excellent credit, even though these types of benefits are usually reserved for only those with the very best credit. First off, you’ll enjoy a 14-month 0% intro APR on balance transfers and purchases. There is a 3% balance transfer fee, but this is pretty standard and it’s likely you end up saving money on interest fees during the time you don’t have to pay them. You’ll also earn 5% back in categories that rotate quarterly (on up to the quarterly max, then 1%) and 1% back on all other purchases. From January through March of 2017, you’ll earn 5% back at gas stations, ground transportation (including Lyft and Uber) and wholesale clubs (including Sam’s Club, BJ’s and Costco online) on up to $1,500 in combined purchases, then it’s 1% back. From April through June of this year the 5% categories are wholesale clubs (again) and home improvement stores. Note that you do need to sign up for the 5% back each quarter, but Discover makes this fairly painless by offering automated email reminders. Plus, and this is big, at the end of your first year Discover will automatically double the cash back you’ve earned. That means you’ll get 2x the rewards your entire first year of card ownership, and if you calculate it out, you’ll earn 10% back on rotating categories for the first year! Add to that a free monthly FICO Score, no annual fee and no foreign transaction fee, and you’ve got a pretty remarkable card. Or if you’d looking for a card with the same cash back rewards but want transfer an existing credit card balance to a longer 0% intro APR, check out the Discover it – 18 Month Balance Transfer Offer card which features no annual fee, the same great rewards, and an 18-month 0% intro APR on balance transfers.

Blue Cash Everyday Card from American Express

A very close second in customer satisfaction, American Express’ Blue Cash Everyday Card from American Express (a NextAdvisor advertiser) is perfect for those who spend more on groceries and gas, and also want a 15-month 0% intro APR. Its rewards are so great you’d think it’s only for those with excellent credit, but rest assured it’s available to those with just good credit (typically a credit score above 700). You’ll get 3% back at U.S. supermarkets on up to $6,000 in purchases each year, then 1% back. Plus, you’ll get an unlimited 2% back on gas, and all other card purchases will earn a very decent 1% cash back. On top of all that, you’ll get a $150 bonus after you spend $1,000 in purchases within the first 3 months. This card has a tremendous potential for cash back – for example, if you max out your grocery spend you’ll earn $180 cash back each year just on groceries, not to mention all the cash back you could earn on gas and on your other purchases! You can also take advantage of a 15-month 0% intro APR on purchases and balance transfers (there is a 3% balance transfer fee, $5 min).

Capital One Venture Rewards Credit Card
Whether you’re planning a vacation or just like to travel, the Capital One Venture Rewards Credit Card offers great reward flexibility, generous rewards and no foreign transaction fees. Plus it’s offered to those with good credit (usually a credit score above 700), rather than excellent credit, so if you don’t have a perfect credit history, you could still qualify. You’ll earn 2 miles for each $1 you spend on all your purchases, a straightforward reward structure which makes it easy to know what you’ll be earning when you buy something. Plus, there is a 50,000 mile bonus, equal to $500 in travel, after spending $3,000 in the first 3 months. Your earned miles are super easy to redeem — just use them as a statement credit against travel purchases you make with the card. This gives you the ability to book your travel any way you’d like and with any airline, hotel or cruise you want. There is a $95 annual fee, but it’s waived the first year you have the card.
To see all our independently reviewed, top-ranked credit cards, take a look at the rest of our credit card reviews.

Disclaimer: This content is not provided or commissioned by the credit card issuer. Opinions expressed here are author’s alone, not those of the credit card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer. This content was accurate at the time of this post, but card terms and conditions may change at any time. This site may be compensated through the credit card issuer Affiliate Program.