Web.com Web.com
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1.5 5stars

Web.com Review

Web.com
Rating:
Bottom Line:
SEO and e-commerce only available on select plans; design templates and other tools are extremely dated; plans are on the expensive side

Full Review:
Web.com offers a range of Internet services to small businesses from online marketing tools to e-commerce features. While some of these tools may be a viable option for businesses and individuals alike, its website builder is lacking in several areas.


Plans and Pricing

Web.com offers three different plan types. It's important to note that the initial price you're offered for all of these plans is only for the first month. In order to know the true pricing, you'll have to read the fine print on the Services Agreement for standard billing rates, which will apply after your first month of service. All of its plans feature free domain name registration for the first year (after which it costs $37/year) and unlimited storage as well as unlimited pages.

Website Builder Plan
The Website Builder plan is for "individuals getting started online," and features everything mentioned in the previous paragraph (which is included in all of Web.com's plans), as well as access to hundreds of design layouts and stock images. This plan costs $1.95 for the first month then $22.95/month after that.

Website and Online Marketing Plan
The Website and Online Marketing is $2.95 for the first month and then $32.95/month afterwards. It features everything from the Website Builder plan as well as SEO with Google, Yahoo! and Bing.

Website, Marketing and Store Plan
If you need to use e-commerce, the Website, Marketing and Store plan would be your best option. It gives you everything the previous plans do, as well as the ability to securely accept credit card payments and have up to 500 products in your online store. It costs $3.95 for the first month, then $42.95/month going forward.




Getting Started

After selecting your plan type, you will create a new domain or connect a pre-existing one. Then you'll be prompted to enter your account information, such as name, email address and password, and then add your billing information. Once your billing information is processed, you're taken to an order confirmation page, which gives you the option to speak with a website coach or go straight to the website builder tool. In addition, you'll be sent an email confirmation with an invoice of your purchase. We found it a little odd that it took over an hour to receive an email confirmation of our new account with Web.com.


Creating Your Website

Before you can access the website builder, you'll be prompted to verify your information. This includes required information such as your business name and industry as well as optional details, such as your business address, email address and phone number. You are presented with a drop-down menu from which you must select your business' industry. Options available include animals and pets, automotive, food and dining, construction and more. Web.com requires you to select an industry, which you can change anytime, because this is what it bases your selection of design templates on. You also have the option to preview any of the designs on this page. There were a little under 20 available in each industry but none of them were very sleek or modern in design; some looked better than others, but most had a rather dated look to them, as most of them were very basic and didn't have a very clean design appeal.



Editing Your Website

Web.com automatically generates a few pages for you to get started with, depending on which industry you selected. Since we selected food and dining, the pages it created for us were Home, About Us, Contact Us, Location and Shop Now. You can add new pages, reorder and delete pages. The Contact Us page already had a feedback form on it that allows visitors to enter their name, email address, phone number (this was optional) and a personal message, which we thought was a nice touch as most website builders don't already feature this on the contact page. Similar to other website builders, the Location page did automatically include a map, however, this map was not from Google Maps, a service that most other website builders use, but from MapQuest — which is a service our editors haven't used in at least 10 years.





You can edit any text on your website using Web.com's tools. We found these tools to be similar to those you'd see in Microsoft Word or any other word processing program, with the option to change things including text color, font, sizing and spacing. You can also utilize the spelling and grammar check, which we thought may be helpful to most. Adjusting the layout of your site will not change your design, but it will allow you to select whether you want columns and how many, and if you want your website to feature a header. Your only option to add images, slideshows or photo galleries is to select images on your computer to upload; other website builders give you additional ways to upload these images, by connecting social media accounts, like your Facebook or Instagram profile. Multimedia, such as videos and GIFs, can also be uploaded from your computer to add to your website; the types of files it currently supports are Flash, QuickTime, Shockwave, Windows Media and Real Media.


Other Features

If you want to use e-commerce or SEO with Web.com, you'll need to sign up for the Website and Online Marketing plan (which gives you visibility in Google, Yahoo! and Bing) or the Website, Marketing and Store plan (which offers SEO as well as an online store). There are a few additional features that those on any plan can use.

Commerce
As previously mentioned, this tool is only available if you've signed up for the Website, Marketing and Store plan. You can add details to products you're adding to your store, such as price, description and images, and choose from one of the payment processors it offers. With the payment processors, you have the option to process orders offline, which collects credit card data and processes it manually using a physical terminal. The online store we created however, looked dated and wasn't very visually appealing; we weren't given many options to change this either.


Poll
This is one of the more useful tools that Web.com offers, and the visual display of it doesn't look as dated as some of its other displays. You can choose a title, question and supply up to six different choices for your visitors to choose from. You can also select the frequency at which visitors may vote (e.g. once per day).

Form Builder
You can add several different things to your website with this tool, including contact forms, surveys, service requests, appointments, price estimates and event calendars. You can then customize your form to your liking. There's also a tool to build restaurant menus, but we found it to not be very user-friendly nor aesthetically appealing; it was very basic, and not in a good way.


Social Media
The social media accounts it allows you to connect to your website are Facebook, Twitter, LinkedIn, Google+, Myspace and YouTube. It gives you three different display options to choose from: square logos with text, round logos with text or text only.


Customer Support

Web.com offers phone support Monday through Friday from 8 a.m. to 8 p.m. ET. It also offers a callback option, available during the same days/hours, where you enter your phone number and a customer support representative will call you directly. Finding out about other customer support options wasn't as easy. We didn't see a way to email the company listed anywhere on its site, but instead found its ticketing system after some searching around. We were pleased that our inquiry was responded to in as little as 30 minutes. A customer support contact email address was provided when we asked, but the representative informed us that the ticketing system is the preferred method for submitting questions. We concluded this to be the reasoning as to why we couldn't find any email address listed on the website.




Conclusion

Overall, Web.com seems like a good value, but only for its first-month rates. After that, the prices are rather steep in comparison to other website building sites we've reviewed. It does feature a good amount of options for design templates, but many of them were not something we'd suggest to use for a business website, as the designs were too basic and dated. Having to pay an additional fee for mobile optimization, where others offer this standard in their plans, was also something that turned us off to this service. There are better options out there for website building.

Compare to Other Website Building Services

If you have a question or concern we haven't answered on our site, please let us know. Your question will be added to the NextAdvisor Forums so that we and other experts in our community can answer it. Due to volume, we aren't able to respond to every question, but we answer as many as we can.



Service Details

Free Trial:None
Cheapest Plan:$1.95 for the first month
& $22.95/mo thereafter
Page Allowance:Unlimited
SEO:Varies with plans
Additional Apps/Features:
Customer Service:Email, phone

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