Just Host

Just Host Review: Web Hosting

 
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Rating:
Bottom Line:
A well-priced option with great performance but poor customer support and policies
Full Review:
Just Host is cheap and does have some cool features, but its limitations and confusion customer support keep it from being a top-rated web hosting service.

Pricing

Just Host comes in on the cheaper side at $4.45 per month for 4 years without any set-up or registration fees, with the exception of an optional $9.95 annual domain privacy charge (something we generally recommend and some web hosts offer for free). Though we purchased domain privacy from Just Host, we had some problems with it at first. Registration is free for the lifetime you have hosting with Just Host, a nice but somewhat standard offer. Also standard is "unlimited" storage and data transfer. If four years is too much, there are a range of plans from 3 years down to a single year, that run from $4.95 to $6.95 per month respectively.

Features


We created a site with the included Sitebuilder which has some of the nicest looking templates we've seen. Adding our own text to them was fairly easy though not as intuitive as with a true WYSIWYG (What You See Is What You Get) editor. Still, it handily creates the structure and layout for a basic website.

Our Wordpress blog was installed easily and instantly, which was nice though fairly standard. Likewise the shopping carts were easily installed, though Zen Cart and Cube Cart, while popular, are fairly complex to start using. These seem like good solutions for users who want to sell and manage a fairly extensive inventory. If you have fewer items, and don't want to spend a lot of time on your online catalog, you should look elsewhere.


Performance

In the specs department, Just Host is a solid performer with fast data transfer speeds.See the chart below for details. For uptime, higher percentages are better. For all others, lower numbers indicate better performance.

Just Host test data:
Justhost Group Avg. Group Best Group Worst
28-Mo. Uptime Score 99.94% 99.85% 99.99% 99.26%
28-Mo. Avg. Response Time: 0.432s 0.543s 0.355s 0.854s



Despite these impressive stats, it should be noted that the terms of service specify that you can't use the service for audio or video streaming, nor can it be used to distribute software. While we're not sure how serious they are about that, musicians and filmmakers should probably look elsewhere if they plan on hosting their own media content.

Customer Support

Where Just Host does fall down is its customer experience. When checking out we were constantly hit with offers for various add-ons. There's no shopping cart, no checkout system that allows you to review your purchase before you're charged. So when we inadvertently added a $50.00 search engine submission product, it was ours. Even when we immediately contacted customer service to notify them of the error, we could not get a refund. Also, as we noted above, a request for domain privacy didn't work the first time we signed up for it.

The support leaves something to be desired. It's primarily limited to online chat and a trouble-ticket system. You may also find a number for telephone support, but our experience with that support system was not great. After a long hold time we had a disappointing call; we were advised to just send an email support ticket. The trouble ticket had a 7-hour turn-around time when we tried it the first time. Subsequent tries were within the hour turnaround time promised, but the policies are not customer friendly. That being said, we think that their pro-rated refund policy is pretty decent. If you're unhappy with them, they'll refund the remainder of your term (minus $20.00 for the domain registration).

Conclusion

The performance metrics are great for the price, but our experiences make us hesitant about recommending this web host fully.

Sign up for Just Host | Compare to Other Web Hosts

 
Service Details:

Cheapest Price:$4.45/mo
Storage/Data Transfer:Unlimited
Money-Back Guarantee:Prorated refund
Domain:Free for life
Support:Email, Chat

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