Web Hosting Services
Frequently Asked Questions about Web Hosting Services.

What is web hosting?

Web hosting is a service that allows you to run a website from a domain that you own. Big companies like Yahoo! or Google run sites using their own servers. While some individuals and small companies do this too, many choose a web hosting service for cost and convenience. Running your own server can be a headache and it requires a good degree of technical know-how. A web host does all that work for you, leaving you to create the content.

I've registered a domain already, why do I need web hosting?

Registering a domain gives you exclusive rights to a domain for a given period of time (which is why two people cannot own the same domain). Domain registration does not generally include any type of hosting. It's a bit like owning a street address, but not the house that's there. If you want to run a website on your domain, you'll need to purchase web hosting.

If I already registered a domain from one company, can I host it with another?

Yes you can. When you sign up for hosting you will generally have the option of buying a new domain or transferring an existing one. You will be given some information (generally a couple of addresses called name servers) to provide to your original domain registrar, so be sure to follow the directions your web host and domain registrar give you.

Why should I choose web hosting over freehosting services like blogger or geocities?

There are ways to put your content online that don't involve a web host. Many Internet Service Providers offer free space on their servers. Online blogging services like Blogger allow you to host a blog on their site. Generally those options are rather limited and they don't give you your own unique domain (meaning you'll always have a domain like: blogger.com/your_name instead of your_name.com). Having a hosted domain means that you can have a number of different offerings such as a blog, store, and a personal or company website all at a domain that's unique to you.

The other key advantage is having your own email address from your domain. It lends professionalism and individuality to your online identity. You don't have to be yourname54321@generic_isp.com. You can be yourname@yourdomain.com.

How much technical expertise do I need?

This depends a lot on which web hosting service you choose. Some web hosts provide step-by-step site creation options all without ever having to leave your web browser. Some are suited more towards people with web design expertise. If you don't have a lot of experience, you should start with a web hosting company that provides easy site creation (ones that have a high rating for "ease of use for beginners"). Most web hosts will allow you to get more advanced as you get more comfortable with site creation.

What is a WYSIWYG editor?

WYSIWYG stands for What You See Is What You Get. A WYSIWYG editor lets you create and edit a website as if you were looking right at it the way a visitor would. Some WYSIWYG editors have drag-and-drop functionality, meaning you can move around different modules with your mouse and put them where you want them.

What costs are associated with web hosting?

You will always pay some kind of hosting fee. In most cases it's a yearly fee. Yearly fees run anywhere between $50 and $140 for the basic plans. Some web hosts will charge you a set-up fee in the $30 range, but most waive this fee. Similarly, some offer free domain registration with hosting, and some charge an additional fee for the hosting (remember that registration is a yearly fee, so look to see if a site offers free lifetime registration if you want to keep your costs down). Another common fee is for domain privacy (see below), though it's free from some web hosts. When looking at a web host's pricing structure, be sure to keep these costs in mind. It may be that a host that charges $10 a month comes out the same as a host that charges $5 a month plus additional fees.

What is domain privacy?

One feature we've chosen to highlight is domain privacy. When you buy a domain you are required to give your name and business or home address. That's to keep people accountable for the sites they publish. However, that information is publicly available to anyone who wants it. There are many good reasons for wanting domain privacy including protection from spam, scams, junkmail, and cyberstalking. Most web hosting services offer domain privacy, meaning they will list themselves as the owners of the domain as a way to protect your name and address. Some charge for it, and some do not.

What is lifetime domain registration?

If a web host offers lifetime domain registration, they are offering to pay the yearly domain registration fee for as long as you host the site with them. If you move to another host, they will no longer assume the cost. This can be a substantial savings over the years. If a host does not provide lifetime registration, you'll want to note the price of yearly renewals before signing up.

Do these services offer refunds?

Most web hosts do offer refunds of some variety. Often it's a full refund under thirty days. After the guarantee period, there's sometimes a pro-rated refund, so you'll receive a refund on any unused months. It is important to note that a refund will almost always exclude the price of domain registration, even if the domain came free with hosting. That's because domains are purchased for a year's time, and the web host assumes the charge for the domain. If you are charged, that domain remains in your ownership until it expires, so you can host it with another company if you choose to.

What do storage and data transfer limits mean to me?

Most web hosts claim to provide "unlimited" storage and data transfer, meaning you can upload as much content as you want, and take as much traffic (i.e. visitors interacting with your site) as you want. But, in fact, there are limitations. Most will limit you to the storage of files intended for your website (but not, for instance, backing up the files on your computer). Also, they will monitor your storage and traffic statistics to make sure you're not monopolizing their resources. Since most personal and small business websites are pretty small, there's not much danger in this. There's also not any real difference between "unlimited" storage and a 10 gigabyte storage limit. Next Advisor's site is about 25 megabytes, while a personal site may be closer to 7 megabytes or less, roughly the same size as a couple of MP3 files on your personal media player.

It is possible that a web host may penalize you for unusual traffic spikes, or excessive storage.

What does FTP mean?

FTP stands for File Transfer Protocol and it is the way files get from your computer to your web host. If you create a website by writing the code yourself, or using website builder such as Adobe Dreamweaver, Microsoft Expressions, or Apple's iWeb, you will use some form of FTP program to upload your site to your web host. If you create your site using an online sitebuilder that comes with your web host service, you won't need to FTP the files. However you may find it useful to learn as your needs change.

What is an uptime guarantee?

Web hosts generally make guarantees about the amount of time your site will be up, i.e. visible to users. If the site is unreachable for a longer time than their guarantee specifies, you will be compensated for that period of time (usually by crediting you with the time lost, based on your hosting fees). Most have a 99.9% guarantee, some go for 100%. We have not chosen to list this in our comparison chart because the difference is pretty insignificant, and the amount of compensation fairly minimal. Also, there are a handful of exceptions that void these guarantees.

How did you review these web hosts?

We used every single web host that we reviewed. We signed up for each one using a different domain, and performed various tasks we think a user would go through, focusing on the needs of a beginning user. This included installing Wordpress, using the sitebuilders, and installing shopping cart programs. We also uploaded an 83 megabyte test site to each web host, timing the transfer, and then viewing a 78 megabyte movie that we uploaded with the site, to see how quickly data was transferred. The 8-minute video file was not optimized for the web, so we consider it a pretty demanding test. Our results would not be typical for a video made for online streaming. Finally, we made an attempt to contact a customer service representative at each web host to judge the quality and availability of the technical support.

Can I try out multiple web hosts at once to see which one is best?

Yes and No. You can only host your domain with one web host at a time. That means either trying out one, canceling the service, and transferring the domain name to a new host, or buying a number of different domain names. Of course, even if you cancel, you'll own those domains for an entire year. Next Advisor is now the proud owner of 12 domain names that we acquired during testing.

Is there anything you didn't cover in these reviews I should look for?

There are a number of different services offered by web hosts; they are, quite literally, too numerous to list. To keep the reviews simple, we chose the services that most users, particularly first-timers, are likely to use. Here are some things you may want to look for if you have specific needs:

Google Adword/Yahoo! ad credits for advertising: For those that plan on marketing their sites in search results, this can make your initial foray cheaper.

Search Engine Optimization: These will help make your site more search-engine friendly, which can be important for ecommerce sites. Many of these services are extra, though a few sites offer some automated help.

Dedicated IP Address: An IP address is a numerical address where your site resides, although it's essentially invisible to 99% of people who use the Internet (you might think of it like the zoning in a city), while the domain name is the street address). Often a web host will move you around to different IPs because it's easier for them, and chances are you won't even notice. A dedicated IP means you'll be assigned one IP address and you'll keep it. Then again, chances are you won't even notice that. You should only need a dedicated IP if you're doing something complicated that requires you to own a secure certificate.

What should I know about email?

One of the key advantages of having your own hosted domain, is the ability to set up your own email addresses at your domain. Some web hosts offer unlimited email addresses, and some have limits. If you plan on having a large number of email addresses, this is something to look into.