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VoIP FAQ

Frequently Asked Questions about VoIP

    What is a disconnect fee?

    A disconnect fee is charged when customers cancel an annual plan after the trial or guarantee period. It's essentially a penalty for breaking the contract and is very similar to what you find with cellular phone companies.

    Return to VoIP FAQs


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Vonage
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Bottom line: Included calling to 60+ countries w/ Vonage World, great quality, no set-up fees, money-back guarantee†
VOIPo
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Bottom line: Cheapest domestic calling plans, great sound quality, free equipment, and US-based customer support
Phone Power
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Bottom line: Inexpensive 2-year plan and overall low international rates
Phone.com
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Bottom line: Recommended for great customer service, nice call quality, and web-based faxing
ViaTalk
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Bottom line: Nice call quality and relatively cheap plan, but some cancellation problems
1-VoIP
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Bottom line: Great call quality, no-commitment contract, and excellent customer service
Voip.com
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Bottom line: Great value on feature-packed plans with multiple payment options, but buggy service and ineffective customer support
Lingo
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Bottom line: Solid plans from reliable company; unlimited calling to 45+ countries; free first month
Skype Phone
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Bottom line: Cheap plan with pricey phone is the only way to get Skype without a computer; no 911 calling

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