VoIP Services
Frequently Asked Questions about VoIP Services.
What equipment do I need to use VoIP?
You need to have a broadband Internet connection (cable, DSL, or satellite, not dial-up) to subscribe to a VoIP Service. Most problems that consumers have with VoIP are the result of a slow or unreliable Internet connection. See "Is the call quality and reliability as good as traditional phone service?" below for information on our recommendation for testing your ISP for VoIP quality both before and after ordering a VoIP service.
Once you receive your package shipped from a VoIP service provider, even the most technology-challenged can get the service set up in just a few minutes. All the VoIP providers we work with will provide you with any equipment you might need, which is usually just a simple phone adapter that you connect to your broadband modem or router. Then you plug your existing phone into the adapter, and you are ready to go.
Search our blog archives and frequently asked questions for more information about VoIP Services
Recently answered questions about VoIP Services:
Will VoIP work with my security system?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: I have Cable TV, Cable Internet and Cable Phone service. All three with one cable company. I also have a Home Security [...]
Are there any set-up fees for VoIP.com?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: Are there any set up fees [for VoIP.com] your website says no start up fees but when you look futher it [...]
What is a V-Portal adapter? Or is it simply the thing that makes the phone work?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: What is a V-Portal adapter? Or is it simply the thing that makes the phone work?
A: A V-Portal adapter is [...]
Will Vonage go out when the power goes?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: Is Vonage a digital phone service that will go out when the power goes or is it a true land line?
A: Vonage [...]
Why haven't you reviewed Skype?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: I'm considering VoIP again. Went round the block with SunRocket a couple of years ago and got BURNED! I appreciate your [...]
Are you able to provide a comparison of services with the Magic Jack?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: Are you able to provide a comparison of services with the Magic Jack?
A: We are currently working on a review [...]
Does Vonage offer cell service?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: Does Vonage offer cell service?
A: No. Vonage does not offer cellular phone service. Vonage is a provider of voice [...]
How do I improve the quality of my VoIP service?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: I am on packet 8 phone service, and it is terrible static and noise, and echo. Do you need a phone for [...]
Why was ooma not reviewed?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: In reviewing the Voip services listed I see OOMA is not included. Can you tell my why?
A: We reviewed the ooma service [...]
Can you use VoIP service with a wireless Internet connection?
The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: Can you use VoIP services if use wireless internet connection such as cricket for example?
A: The speed of your broadband Internet connection [...]
