VoIP FAQ

Frequently Asked Questions about VoIP

    What equipment do I need to use VoIP?

    You need to have a broadband Internet connection (cable, DSL, or satellite, not dial-up) to subscribe to a VoIP Service. Most problems that consumers have with VoIP are the result of a slow or unreliable Internet connection. See "Is the call quality and reliability as good as traditional phone service?" below for information on our recommendation for testing your ISP for VoIP quality both before and after ordering a VoIP service.

    Once you receive your package shipped from a VoIP service provider, even the most technology-challenged can get the service set up in just a few minutes. All the VoIP providers we work with will provide you with any equipment you might need, which is usually just a simple phone adapter that you connect to your broadband modem or router. Then you plug your existing phone into the adapter, and you are ready to go.

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Search our site for more information about VoIP:

Vonage

Bottom line: Included calling to 60+ countries w/ Vonage World, great quality, no set-up fees, no contracts
VOIPo

Bottom line: Cheapest domestic calling plans, great sound quality, free equipment, and US-based customer support
Phone Power

Bottom line: Inexpensive 2-year plan and overall low international rates
Phone.com

Bottom line: Recommended for great customer service, nice call quality, and web-based faxing
ViaTalk

Bottom line: Nice call quality and cheap plan (2 years unlimited for $189 + $40.94 setup) but some cancellation problems
VYL Media

Bottom line: Great call quality, no-commitment contract, and excellent customer service
Voip.com

Bottom line: Great value on feature-packed plans with multiple payment options, but buggy service and ineffective customer support
Lingo

Bottom line: Solid plans from reliable company; unlimited calling to 45+ countries; discounted first month with code
Skype Phone

Bottom line: Cheap plan with pricey phone is the only way to get Skype without a computer; no 911 calling

Compare VoIP Services


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