VoIP FAQ

Frequently Asked Questions about VoIP

What equipment do I need to use VoIP?

You need to have a broadband Internet connection (cable, DSL, or satellite, not dial-up) to subscribe to a VoIP Service. Most problems that consumers have with VoIP are the result of a slow or unreliable Internet connection. See "Is the call quality and reliability as good as traditional phone service?" below for information on our recommendation for testing your ISP for VoIP quality both before and after ordering a VoIP service.

Once you receive your package shipped from a VoIP service provider, even the most technology-challenged can get the service set up in just a few minutes. All the VoIP providers we work with will provide you with any equipment you might need, which is usually just a simple phone adapter that you connect to your broadband modem or router. Then you plug your existing phone into the adapter, and you are ready to go.

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