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VoIP FAQ

Frequently Asked Questions about VoIP

    What does PBX mean, and why does it apply to business VoIP services?

    PBX stands for Private Branch Exchange and it's used to describe the technology for routing phone calls through a multiline system. Traditionally this involved complicated wiring and a PBX system that would be worked by a receptionist. It's a less popular term than it used to be because VoIP is making it a bit irrelevant. With VoIP, all that switching is done over the Internet, technology that's often called "hosted PBX." You can still have a receptionist with business VoIP, but most services offer an auto-attendant for automatic call routing.

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