VOIPo Review: VoIP
|Visit VOIPo Website|
|Cheapest domestic calling plans, great sound quality, free equipment, and US-based customer support|
The name "VOIPo" may sound like one of the lost Marx brothers, but in fact it's a leading provider of VoIP (Voice over Internet Protocol) phone service. VOIPo is owned by the people behind HostGator, one of our favorite web hosting providers. VOIPo bills itself as "The Likable Phone Company" and indeed, there's a lot to like about it.
Plans and Pricing
VOIPo offers some of the cheapest unlimited domestic calling plans available, from a no-commitment $15.00-per-month package, to a one-year plan which costs $8.25 per month and a two-year plan that comes out to $6.21 per month (billed in a single payment of $149.00). This may seem like a high sum to pay all at once, but once you imagine getting a whole two year of unlimited domestic phone service for $149.00, it suddenly doesn't seem like very much, particularly once you start adding up your current local and long-distance phone bills.
Equipment and Setup
We were easily able to set up VOIPo on our home test system which is comprised of a cable modem and an Apple Airport wireless router. The small VoIP adapter that comes free with VOIPo service acts as a digital intermediary, turning data into voice—and vice versa. Plug it into the cable modem and your router (or computer), and you're good to go. The adapter can accommodate two regular telephones. We suggest exactly following the instructions provided by VOIPo, especially the part about resetting the modem, converter, and router in order.
In addition to the directions provided along with the VoIP adapter, more information about installation is available online in the VOIPo knowledgebase, along with troubleshooting information.
When we first picked up our telephone handset to make a call, we didn't have high hopes. The dial tone sounded noisy and full of static. However, once we connected our call, the sound was clear and fairly warm, without any noticeable echo or delay. There was a slight delay between when we dialed and when the phone started ringing, something not uncommon with VoIP providers.
VOIPo includes over 35 calling features, including call waiting, caller ID, three-way calling, call forwarding, 411 directory assistance, and voicemail. The voicemail feature is particularly useful. You can choose to be notified of new voicemails via email and/or text message. The email messages even come with a recording of the message attached, so you can listen to voicemails from your email client. Voicemail can also be checked online using the vPanel web interface described below, or by calling your phone number from any telephone and entering your security code.
VOIPo also includes e911 service. When you sign up for VOIPo, the company will establish your location with the address you used to sign up, and this address will be given to emergency responders if you dial 911. Should you move, you should update this information with them. Of course, as with all VoIP providers, you will not have service if your Internet connection or your electricity goes down, so it helps if you have a cell phone for backup.
Fortunately, this and other services are easily managed through the vPanel, VOIPo's web-based account maintenance system. It's easy to turn features on and off, as well as to check your account balance and calling history.
VOIPo offers customer service and support over the phone, via email and via live web chat. Support is not outsourced, and all technicians are based in the United States. VOIPo is particularly prompt and helpful via the live web chat with answers to questions ranging from billing to technical assistance. VOIPo also maintains an extensive online help knowledgebase and forum for users.
VOIPo's generous refund policy is certainly a point in the company's favor. There's a 30-day money-back guarantee, making it basically a no-risk proposition. If you cancel an annual plan after the 30 days are up, you can receive a pro-rated refund, so even though you paid in advance, you'll get your money back on any unused months in your contract.
The calling plan includes unlimited calls in the United States and Canada. In addition, you'll get 60 minutes of free international calling to landlines in 30 other countries. VOIPo maintains an interactive list of countries included in their 60 free minutes per month under the "International" tab on their site. You can enter a country, a calling code or even an entire number to see the billing rate as well as whether the number is included in the plan or not. VOIPo has relatively low per-minute international rates, even to countries not covered by their free 60 minutes.
VOIPo has earned its place as one of our favorite VoIP services with unusually low prices, quality customer service, and a great feature set. If you're comfortable with a two-year commitment, we're pretty sure you can't find a better deal anywhere.
NextAdvisor VoIP Blog Headlines
Can I Transfer My Number to VoIP?
Q: I've had my phone number for 20 years, so it's really important for me to keep it. If I change to VoIP services, would I be able to keep my current phone number? A: We know how important it
How Does VoIP Faxing Work?
Q: I have a fax machine that I depend on for work. If I switch to VoIP would I still be able to use my current fax machine? A: Good question! You might be able to continue faxing on your
What Is The Required Internet Speed for VoIP?
Q: I have high-speed Internet from Comcast at my home. Will my Internet work well with VoIP? A: Since you have high-speed Internet, VoIP should work well for you because all the the VoIP services work the best on high-speed.
Will I Lose My Home VoIP Service If the Power Goes Out?
Q: I'm very interested in getting VoIP, but I live in a somewhat secluded area where the power goes out relatively often. I'm worried that if I sign up for VoIP that I'll lose service every time we have a power outage.
VOIPo Forum Posts
- What equipment do I need to purchase for VOIPo?
In order for you to use VOIPo's service, you'd have to have at least a router and high speed Internet. VOIPo is compatible with traditional home...
- What equipment do I need to purchase for VOIPo?
What additional equipment will be required for me to buy on my own,
- Will VOIPo work with Hughes Internet?
VOIPo might work with Hughes Internet. Usually VoIP in general isn't compatible with satellite Internet, but there are exceptions. ...
- Do I have to have Internet connection for this service?
Yes, in order for you to set up VoIP services in general you need to have a reliable Internet provider because VoIP uses the Internet to send and...
- How much does VOIPo cost per month?
You have three options that totals to three different prices. All three plans include unlimited calling to the U.S. and Canada. Each option below...