Phonebooth Review: Small Business VoIP
Flat $20/month per user, many free features, unlimited calling, no contracts.
Phonebooth is a VoIP company that's part of Broadband.com, one of the larger and fastest-growing telecommunications companies in the U.S. There's a decidedly different feel to Phonebooth, perhaps best epitomized by their icon featuring a red British telephone box. Phonebooth is unique in the business VoIP landscape because of its pricing: The per-user cost of $20/month is the same whether you have two employees or fifty. Many VoIP companies require a high number participants for pricing that low, so we find it refreshing to find a pricing policy like this.
There are no setup or activation fees with Phonebooth, and the pricing is all-inclusive. After you've purchased your VoIP compatible phones, either from Phonebooth or from another company, all you'll need to pay is your flat monthly fee, which is based on how many users you have. One exception to this is if your business requires more than two separate phone numbers. Two free phone numbers are included in your plan, but beyond that, you'll pay one dollar per extra phone number each month. We should also note that while Phonebooth does charge for more than two phone numbers, the service includes unlimited extensions for free.
Phonebooth offers a fairly full feature set, with no additional charges for standard features such as unlimited domestic calling, two phone numbers, conference calling, voicemail to email transcription, call-forwarding and call-hunting, and an auto-attendant for answering and routing calls. Just about the only thing Phonebooth doesn't have is faxing capabilities. If you want to be able to fax you'll either need to hold on to an analog line, or subscribe to an Internet fax service, such as myFax.
Because VoIP service sends your calls over the Internet, Phonebooth requires IP-based phones that turn voice into data and vice versa. Phonebooth offers a number of options, from a Yealink T-20 at $105.00 up to the Polycom SoundStation IP 7000 for $925. Most customers will find that the $105 Yealink T-20 will be fine for their needs. Of course if you already have VoIP-enabled phones from another vendor, you can use those.
Technical support is offered 24 hours a day, 365 days a year. The support agents are based in the United States and support is offered via phone or in an online forum. The online representative we chatted with was very friendly. There's also a substantial help-section on their website.
With its simplified pricing of $20/month per user, and no setup-fees, we think that Phonebooth is worth a look, particularly for smaller organizations. The lack of fax may be disappointing for some, but the rest of the feature set is otherwise robust.
Get Your FREE Business VoIP Quote
Answer a few simple questions. We'll match you with the providers that can best service your needs, and they'll compete to win your businessFind the Right VoIP for You
NextAdvisor VoIP Blog Headlines
Learning the Language of VoIP: A Guide to the Most Used Terms
It's no secret that technology has a language all its own. VoIP in particular has terminology that is specific to its services and providers that may not appear in day-to-day conversation, but is important to understand. Breaking down some of the terms and acronyms that are included in the language of VoIP starts with VoIP [...]
The Truth Behind Common VoIP Misconceptions
Skepticism about VoIP often stems from a lack of knowledge about how the systems work. Because the concept is somewhat clouded, many people opt out of these services for reasons that don't actually hold any weight. Here are a few of the most common VoIP misconceptions and why they're actually irrelevant. VoIP is difficult to [...]
Facebook Adds Video Calling to Its Messenger App: Is It Worth Using?
What do Facebook and video calling have in common? More than you think, these days. Facebook has introduced a service through its famous Messenger app that allows users to make video calls over cellular data or Wi-Fi. This new feature is available for iOS and Android users. As per usual, the goal behind the newest [...]
Phonebooth Forum Posts
- Phonebooth Review
Here is NextAdvisor's review of Phonebooth: http://www.nextadvisor.com/voip_service ... review.php
Advertiser Disclosure: NextAdvisor.com is a consumer information site that offers free, independent reviews and ratings of online services. We receive advertising revenue from most but not all of the companies whose products and services we review. For credit cards, we review cards from all of the top 10 US issuers by purchase volume (according to Issue 1035 of The Nilson Report, Feb 2014) excluding issuers that require additional accounts to be a cardholder and private label issuers. We may also review cards from other issuers in select cases. We do not review all products in a given category. We are independently owned and operated and all opinions expressed on this site are our own.