Phonebooth Phonebooth
by ,
5stars

Phonebooth Review

Phonebooth
Bottom Line:
Flat $20/month per user, many free features, unlimited calling, no contracts.

Full Review:
Phonebooth is a VoIP company that's part of Broadband.com, one of the larger and fastest-growing telecommunications companies in the U.S. There's a decidedly different feel to Phonebooth, perhaps best epitomized by their icon featuring a red British telephone box. Phonebooth is unique in the business VoIP landscape because of its pricing: The per-user cost of $20/month is the same whether you have two employees or fifty. Many VoIP companies require a high number participants for pricing that low, so we find it refreshing to find a pricing policy like this.


Pricing


There are no setup or activation fees with Phonebooth, and the pricing is all-inclusive. After you've purchased your VoIP compatible phones, either from Phonebooth or from another company, all you'll need to pay is your flat monthly fee, which is based on how many users you have. One exception to this is if your business requires more than two separate phone numbers. Two free phone numbers are included in your plan, but beyond that, you'll pay one dollar per extra phone number each month. We should also note that while Phonebooth does charge for more than two phone numbers, the service includes unlimited extensions for free.




Features

Phonebooth offers a fairly full feature set, with no additional charges for standard features such as unlimited domestic calling, two phone numbers, conference calling, voicemail to email transcription, call-forwarding and call-hunting, and an auto-attendant for answering and routing calls. Just about the only thing Phonebooth doesn't have is faxing capabilities. If you want to be able to fax you'll either need to hold on to an analog line, or subscribe to an Internet fax service, such as myFax.


Equipment


Because VoIP service sends your calls over the Internet, Phonebooth requires IP-based phones that turn voice into data and vice versa. Phonebooth offers a number of options, from a Yealink T-20 at $69 up to the Polycom SoundStation IP 7000 for $925. Most customers will find that the $69 Yealink T-20 will be fine for their needs. Of course if you already have VoIP-enabled phones from another vendor, you can use those.




Support

Technical support is offered 24 hours a day, 365 days a year. The support agents are based in the United States and support is offered via phone or in an online forum. The online representative we chatted with was very friendly. There's also a substantial help-section on their website.



Conclusion

With its simplified pricing of $20/month per user, and no setup-fees, we think that Phonebooth is worth a look, particularly for smaller organizations. The lack of fax may be disappointing for some, but the rest of the feature set is otherwise robust.

Compare to Other Business VoIP

If you have a question or concern we haven't answered on our site, please let us know. Your question will be added to the NextAdvisor Forums so that we and other experts in our community can answer it. Due to volume, we aren't able to respond to every question, but we answer as many as we can.



Get Your FREE Business VoIP Quote

Answer a few simple questions. We'll match you with the providers that can best service your needs, and they'll compete to win your business

Find the Right VoIP for You

Service Details

Lowest price per user*:$20/mo

(any number of extensions)
Setup Fees:No activation fee; phone and shipping costs vary
$ Back Guarantee & Cancel Policy:No cancellation penalty
Faxing:Not supported
Numbers Included:2 local numbers, toll-free may be available

*Price is per extension, based on the maximum multi-line discount with unlimited calling

NextAdvisor VoIP Blog Headlines

Related Forum Posts


About Us Blog Contact Us Forums Terms & Privacy Policy Affiliate Program Site Map
Copyright© 2006 - 2017 NextAdvisor.com - All rights reserved.

Advertiser Disclosure: NextAdvisor is a consumer information site that offers free reviews and ratings of online services. Many of the companies whose services we review provide us compensation when someone who clicks from our site becomes their customer. This is how we make money to support our site. The results of our analyses, calculators, reviews and ratings are based on objective quantitative and qualitative evaluation of all the cards on our site and are not affected by any compensation NextAdvisor may receive. Compensation may impact which products we review and write about and where those products appear. We do not review all products in a given category. All opinions expressed on this site are our own.