8x8 Review: Small Business VoIP
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Compelling features, free shipping make 8x8 worth exploring
8x8 has been in the VoIP industry just about as long as anyone and as a publicly traded company offers transparency and stability. In fact they provide business VoIP service to over 23,000 companies. It's no surprise given that 8x8's business VoIP plans are highly configurable and offer powerful features and nice incentives.
8x8 charges a flat $24.99 per month per extension for unlimited outbound and inbound calling within the U.S. as well as to Canada and 8 other countries. There's no activation fee, and they offer free shipping on any phones you purchase from them. All the standard VoIP features are there, including voicemail, caller ID, conference calling, and auto-attendant. They have some nice non-standard features as well, such as call recording and advanced call forwarding. All of these features enable small businesses to have the same features as larger companies. The virtual PBX functionality can be used to create an advanced menu-based answering service that routes calls to internal office extensions, other offices, or employee home and mobile numbers. Additionally 8x8 is Microsoft Outlook ready, making it easy to fold 8x8 into your pre-existing office communications infrastructure.
There's a lot to like about 8x8 (they were even ranked as the #1 Hosted VoIP Provider by Frost & Sullivan), and the 30-day-free trial is nice for peace of mind. Should you have problems or questions, technical support is provided for business customers by phone at no extra charge by 8x8 technicians Monday through Saturday 5:00 AM to 9:00 PM, Pacific Time. Assistance is also available via web chat Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.
8x8 has compelling features and it's worth getting a quote from them and all the VoIP providers here. It's a competitive landscape, and you're sure to find a deal that will fit your needs and your budget.
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8x8 Forum Posts
- Is VoIP available for my office?
Yes, VoIP is definitely available for office phones. We reviewed numerous office VoIP services that have a variety of features. Prices vary on the...
- Is VoIP available for my office?
is voip avail for my office, at what cost, keep same #'s, features?
- 8x8, Inc. Review
Here is NextAdvisor's review of 8x8, Inc.: http://www.nextadvisor.com/voip_service ... review.php
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