VoIP FAQ

Frequently Asked Questions about VoIP

How did NextAdvisor.com review these VoIP services?

We actually signed up for and used each consumer VoIP service here so we could review for ease-of-use, call quality, and support levels. That means we ordered the VoIP equipment, installed it, used it for calling, and played with the special features. We were very interested in how easy the services were to set up, as well as whether there were any appreciable differences in audio quality. We also made sure to contact customer service representatives so we could judge the helpfulness and availability of support. Customer support quality is a big deal to many users, so we wanted to be sure it was represented. Finally, we pored through the Terms of Service agreements to explore different plan details.

VoIP for business is a little different. Since we can't test an enterprise-level service in-house, we primarily reviewed the plans based on price and service features. We are working on better ways to test these plans, and hope to have improvements soon.

We only included VoIP providers that we believe offer a good value proposition. If there is a provider you know of that is not here, you can be fairly certain we did not rate that provider highly enough to include in our comparison. If you think we are missing a quality VoIP provider or have any other suggestions or comments, please visit our contact us page.

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