VoIP FAQ

Frequently Asked Questions about VoIP

Do I need to keep my existing phone line?

No. You no longer need to keep your regular phone line active and most VoIP subscribers do cancel their existing service. The main reason some people decide to keep their regular phone line is that in a power outage, your VoIP service will not work because it is dependent on your broadband connection, which is in turn dependent on power (your VoIP service also will not work if your broadband Internet provider has a service outage). However, many people today already use cordless phones, which are dependent on power and therefore also do not work in a power outage, even with traditional phone lines. Additionally, most people have wireless phones as a backup. Users with DSL Internet service through their phone company need to keep in mind that most DSL providers will require you to maintain a phone line and number to get DSL. Thus, you will likely have to keep a phone line in order to maintain DSL service, but you can change your traditional phone service to the minimum required. Alternatively, you could switch to a cable Internet service provider.

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