VoIP FAQ

Frequently Asked Questions about VoIP

Can I keep my current phone number?

Yes. Any of our VoIP providers will allow you to transfer your existing phone number to their service.

A few things to keep in mind: First, the most important thing when transferring or "porting" your number over to VoIP is that you must have your new provider complete the transfer before you cancel your phone service. If you cancel your service prematurely, you will lose your rights to the phone number. Contact your new provider for more information about porting your number over, as they will handle the process for you.

Second, if you have DSL service on your phone number's account, you will not be able to transfer your number without losing DSL service. In some cases, you can "decouple" your service and have a separate dry-loop DSL line and phone account, which would allow you to cancel just the phone portion.

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