BroadVoice offers a variety of plans that include domestic and international calling. Even though most plans are budget-friendly, we found the International plans provide the best bang for your buck. On the other hand, we found the domestic plans to be a little more costly, especially when compared to other VoIP services, such as our top-rated service for domestic calling — VOIPo.
Broadvoice has one major plan for unlimited international calling, the Unlimited World Plus plan, which costs $24.95/month and includes unlimited calling to 75 countries. See a complete list of included countries below.
In addition to the international calling plans, BroadVoice also provides a domestic plan with 3 pricing options. All three plans provide unlimited calling anywhere in the U.S., Canada and Puerto Rico, as well as 60 minutes of free international calling each month. The plans are broken up into a no-contract, prepay option that is $99.95/year (which breaks down to about $8.33/month), a 24-month contract that costs $14.95/month and a no-contract month-to-month plan that is $19.95/month. You get all of the same features no matter which option you choose.
The equipment required for BroadVoice is standard for any VoIP service. You will need to supply a touch-tone corded or cordless phone and a broadband Internet connection, which can include cable modem, Digital Subscriber Line (DSL), T-1, Fractional T-1 or T-3 Internet. After you sign up, BroadVoice will mail you a phone adapter that you connect to your modem and phone. Once you connect your modem to the adapter and the adapter to your phone, then you're ready to start using your phone.
If you come across any problems during the set-up process, then Broadvoice's Support Center provides you with an online step-by-step process that's specific for your adapter's make and model. You can also opt to contact BroadVoice's technical support staff via phone or email to have them walk you through any technical issues you're experiencing.
Each BroadVoice plan includes a lot of basic and advanced features for free. Some of the basic features include emergency 911 services, call waiting, call hold, *69 call return, speed dial, voicemail and more. We found the advanced features to be somewhat unnecessary for home-phone purposes, however they are still fun features to have. Some of the advanced features include priority alert, softphone support and caller ID blocking, among others.
One of BroadVoice's best features includes free calls between BroadVoice users. Even in the event that a user has the one-state calling plan, they will still be able to place and receive calls from other BroadVoice users in other states for free. We found this to be a great feature because it allows family members or friends in different states to connect without having to pay extra in the event that the state isn't included in their BroadVoice plan. This feature only applies to areas in which BroadVoice's service is available for setup, and the calling is only available to locations that are currently included in any of BroadVoice's plans.
The primary way to contact a BroadVoice customer service representative is via email, however they are also available via phone. Customer service representatives are also available via phone Monday through Friday from 5 a.m. to 7 p.m. PST and 6 a.m. to 4 p.m. PST on Saturdays and Sundays. We found the customer service representatives to be kind and helpful. Even though they did take a while to answers to some of our difficult questions, the representatives did not end the call until they had the answers for us. The assistance we received via email was timely as well as helpful.
If you're unsatisfied with your service, then BroadVoice offers a 30-day money back guarantee that allows you to cancel, upgrade or downgrade your plan within the first 30 days of activation. All you would have to do is contact customer service to let them know you wish to cancel as well as return any of BroadVoice's hardware, such as the adapter. Upon receiving the hardware, BroadVoice will issue a full refund, less the shipping charges and any charges from any calls that were not included in your plan.
BroadVoice is a month-to-month service, so you're not required to make a long-term financial commitment, however the service does charge a cancellation fee. If you decide to cancel after the 30-day money back guarantee has passed, then you'll have to pay a $39.95 cancellation fee and return any of BroadVoice's hardware.
Below is the full alphabetical list of countries included in BroadVoice's Unlimited World Plan. The ** indicate that calls to mobile phones are also included.
French Department & Territories in the Indian Ocean**
North Mariana Islands
US Virgin Islands
Overall, BroadVoice is a solid option for anyone looking for a budget-friendly VoIP service. Even though the domestic calling plans are a little pricier than other VoIP services, the international plans are cheap and offer calls to a wide-variety of countries.
|Plans:||Unlimited US & Canada (no contract): $8.33/mo ($99.95/yr) prepay or $19.95/mo|
Unlimited US & Canada 24-mo contract: $14.95/mo
Unlimited World Plus: $24.95/mo
|Setup Fees:||Free activation; $14.95 S&H|
|$ Back Guarantee & Cancel Policy:||30-day money back guarantee on all plans; early termination fee of $39.95 if cancelled after first 30 days of service|
|Promotions:||Free activation; 30-day money back guarantee; unlimited calling to 87 countries|
|Countries Included:||More than 80 — see review for full list|
NextAdvisor VoIP Blog Headlines
- Do VoIP Services Work Abroad?
Perhaps one of the most common questions asked by potential and current VoIP users is if their services can be […]
- 4 VoIP Myths You Likely Believe to Be True
Switching to a new phone service can sometimes be a challenge, as you have to get used to a new […]
- Will VoIP Providers Allow Me to Use My Own Adapter?
VoIP adapters are an important piece of hardware pivotal to most home VoIP services. Customers switching between VoIP services might […]
- What’s the Difference Between VoIP and Virtual Phone?
When it comes to selecting a phone service for your business, one decision you may have to make is whether […]