BroadVoice Review VoIP 4 2016-11-08 12:19:08

BroadVoice Review

Sign up for BroadVoice
Rating:
Bottom Line:
International calling as cheap as $24.95/month, no long-term commitment required and every plan includes a variety of free features

Full Review:
BroadVoice is a home VoIP service that is a great option for anyone looking for a budget-friendly international calling plan. The California-based company also offers a lot of additional features for free with each plan, device-specific setup guides and helpful customer service with generous hours.


Plans and Pricing

BroadVoice offers a variety of plans that include domestic and international calling. Even though most plans are budget-friendly, we found the International plans provide the best bang for your buck. On the other hand, we found the domestic plans to be a little more costly, especially when compared to other VoIP services, such as our top-rated service for domestic calling — VOIPo.


Broadvoice has one major plan for unlimited international calling, the Unlimited World Plus plan, which costs $24.95/month and includes unlimited calling to 75 countries. See a complete list of included countries below.

In addition to the international calling plans, BroadVoice also provides a domestic plan with 3 pricing options. All three plans provide unlimited calling anywhere in the U.S., Canada and Puerto Rico, as well as 60 minutes of free international calling each month. The plans are broken up into a no-contract, prepay option that is $99.95/year (which breaks down to about $8.33/month), a 24-month contract that costs $14.95/month and a no-contract month-to-month plan that is $19.95/month. You get all of the same features no matter which option you choose.


Equipment and Setup

The equipment required for BroadVoice is standard for any VoIP service. You will need to supply a touch-tone corded or cordless phone and a broadband Internet connection, which can include cable modem, Digital Subscriber Line (DSL), T-1, Fractional T-1 or T-3 Internet. After you sign up, BroadVoice will mail you a phone adapter that you connect to your modem and phone. Once you connect your modem to the adapter and the adapter to your phone, then you're ready to start using your phone.

If you come across any problems during the set-up process, then Broadvoice's Support Center provides you with an online step-by-step process that's specific for your adapter's make and model. You can also opt to contact BroadVoice's technical support staff via phone or email to have them walk you through any technical issues you're experiencing.


Features

Each BroadVoice plan includes a lot of basic and advanced features for free. Some of the basic features include emergency 911 services, call waiting, call hold, *69 call return, speed dial, voicemail and more. We found the advanced features to be somewhat unnecessary for home-phone purposes, however they are still fun features to have. Some of the advanced features include priority alert, softphone support and caller ID blocking, among others.


One of BroadVoice's best features includes free calls between BroadVoice users. Even in the event that a user has the one-state calling plan, they will still be able to place and receive calls from other BroadVoice users in other states for free. We found this to be a great feature because it allows family members or friends in different states to connect without having to pay extra in the event that the state isn't included in their BroadVoice plan. This feature only applies to areas in which BroadVoice's service is available for setup, and the calling is only available to locations that are currently included in any of BroadVoice's plans.


Customer Service

The primary way to contact a BroadVoice customer service representative is via email, however they are also available via phone. Customer service representatives are also available via phone Monday through Friday from 5 a.m. to 7 p.m. PST and 6 a.m. to 4 p.m. PST on Saturdays and Sundays. We found the customer service representatives to be kind and helpful. Even though they did take a while to answers to some of our difficult questions, the representatives did not end the call until they had the answers for us. The assistance we received via email was timely as well as helpful.


Refunds

If you're unsatisfied with your service, then BroadVoice offers a 30-day money back guarantee that allows you to cancel, upgrade or downgrade your plan within the first 30 days of activation. All you would have to do is contact customer service to let them know you wish to cancel as well as return any of BroadVoice's hardware, such as the adapter. Upon receiving the hardware, BroadVoice will issue a full refund, less the shipping charges and any charges from any calls that were not included in your plan.

BroadVoice is a month-to-month service, so you're not required to make a long-term financial commitment, however the service does charge a cancellation fee. If you decide to cancel after the 30-day money back guarantee has passed, then you'll have to pay a $39.95 cancellation fee and return any of BroadVoice's hardware.


International Calls


Below is the full alphabetical list of countries included in BroadVoice's Unlimited World Plan. The ** indicate that calls to mobile phones are also included.

Andorra
American Samoa
Argentina
Australia**
Austria**
Bahrain
Bangladesh**
Belgium**
Brazil**
Brunei Darussaalam**
Bulgaria**
Cambodia**
Canada**
China**
Colombia
Costa Rica**
Croatia
Cyprus**
Czech Republic**
Denmark**
Dominican Republic
Estonia
Finland
France**
French Department & Territories in the Indian Ocean**
French Guiana
Germany**
Gibraltar
Greece**
Guadeloupe
Guam
Hong Kong**
Hungary**
Iceland**
India**
Ireland
Israel**
Italy
Jamaica
Japan
Kazakhstan
Kenya
Kuwait
Latvia
Lithuania**
Luxembourg
Macau**
Malaysia**
Malta Republic**
Martinique
Mauritius
Mexico**
Mongolia**
Namibia
Netherlands**
New Zealand**
North Mariana Islands
Norway**
Panama
Paraguay**
Peru
Poland**
Portugal**
Puerto Rico**
Romania**
Russia**
Singapore**
Slovakia
Slovenia
South Africa
South Korea**
Spain**
Swaziland
Sweden**
Switzerland
Taiwan
Thailand**
Turkey
Uganda
United Kingdom**
United States**
Uruguay
US Virgin Islands
Uzbekistan
Vatican City
Venezuela**


Conclusion

Overall, BroadVoice is a solid option for anyone looking for a budget-friendly VoIP service. Even though the domestic calling plans are a little pricier than other VoIP services, the international plans are cheap and offer calls to a wide-variety of countries.

Sign up for BroadVoice | Compare to Other VoIP

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Service Details

Plans:Unlimited US & Canada (no contract): $8.33/mo ($99.95/yr) prepay or $19.95/mo
Unlimited US & Canada 24-mo contract: $14.95/mo
Unlimited World Plus: $24.95/mo
Setup Fees:Free activation; $14.95 S&H
$ Back Guarantee & Cancel Policy:30-day money back guarantee on all plans; early termination fee of $39.95 if cancelled after first 30 days of service
Promotions:Free activation; 30-day money back guarantee; unlimited calling to 87 countries
Countries Included:More than 80 — see review for full list

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