eSmart Tax Review: Online Tax Preparation and Filing
|Standard service with a few cool extras, including a Maximum Refund Guarantee|
Is eSmart Tax the best tax preparation service out there? No. But it does its best to compete with the big names. eSmart Tax costs less than the more well-known tax preparation services, and offers many of the same features — the highlight of which is the Maximum Refund Guarantee. If another do-it-yourself online tax service gets you a bigger refund, eSmart Tax will give you back any fees you paid to file through them. Although the interface isn't as flashy or intuitive as the top services, it still gets the job done.
Like most other tax preparation services, eSmart Tax will allow you to e-file your federal return for free if you are filing a 1040EZ. It also has Basic ($14.95), Deluxe ($19.95) and Premium ($34.95) options for more complicated tax returns, which are a little bit cheaper than the bigger tax prep services. Want to include your state taxes? That will cost $14.95 to $26.95 depending on which service you bundle it with.
eSmart Tax isn't as flashy or intuitive as other services, but it is fairly straightforward and easy to understand. Navigating through different sections is simple with tabs denoting each section for easy switching back and forth through different areas as needed. To enter information, you simply click "Add" next to each individual item and are navigated back after completing the questions that come up.
To the right of the interface, you can access support features and account information as well as upgrade. Frequently asked questions rotate through the bottom section and clicking on one takes you to a page where you can view answers to all of the commonly asked tax questions.
eSmart Tax offers excellent support page with a slew of frequently asked questions and answers. If your question doesn't appear in the Common Questions section, you can email the customer support team with both technical and tax questions, or upgrade to the Deluxe option and receive access to a certified tax professional. Want in-person support? Set up an appointment at a nearby Liberty Tax office, which can be done straight from the interface. eSmart Tax also offers a free live chat function if you are looking for real-time answers.
While not as flashy or popular as its competitors, eSmart Tax offers a lot of the same great features with a streamlined tax preparation system. Combined with the Maximum Refund Guarantee, it's definitely a tax preparation service worth exploring.
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Here is NextAdvisor's review of Esmart: http://www.nextadvisor.com/online_tax_preparation_services/esmart_tax_review.php