Online File Backup Services
Frequently Asked Questions about online backup services.

What is online file backup?

Online file backup is the process of storing the contents of your computer's hard drive, such as your photos, digital music and important documents, through the Internet using a third party online backup service.

Why do I need an online backup service?

Online backup services provide a simple, secure and economical way to protect all the files on your computer's hard drive, including photos, digital music and other important documents. If your hard drive crashes, your computer is stolen, you accidently erase important information from your computer or you otherwise lose access to important files, online backup services give you the ability to quickly restore any lost information.

What is a GB or gigabyte?

A gigabyte, often abbreviated as GB, is a unit of measurement used to show the amount of data that a particular storage device, such as a computer hard drive, can hold. For example, 1GB of storage could hold about 250 digital music files.

Online file backup services use GB as a measure to track the amount of data you are storing on their servers. Most of the top rated online backup services allow for unlimited storage of all your files for a low monthly or annual fee. This means that you don't need to be concerned about the number of GBs of storage your files will require.

It is a fact of life that all computer hard drives will eventually fail or crash. A recent study by Google found that 8% of computer hard drives will fail within the first two years of operation. That means one in every twelve computer hard drives will crash within the first twenty four months of operation.

When your hard drive does eventually fail you risk losing all the information that was stored on your computer. Restoration of a crashed hard drive that has not been properly backed up can be very expensive without guaranteed results of restoring your photos, digital music and other important documents.

In addition to hardware failure, you may also lose files if your computer is stolen or you accidentally permanently erase important files. In those cases you have no way to restore your files unless you have been consistently backing them up.

Is online file backup secure?

Yes. Online backup services utilize the same security measures that financial institutions use to protect sensitive data. This means that the data you store with an online backup service is as secure as your bank account or credit card account information.

How do online backup services work?

Most online backup services allow you to download a small computer program on your laptop or desktop computer. This application will allow you to select which files you would like to backup and set up automated scheduled backups of your files.

The first time you use an online backup service it can take several hours or even days to scan and backup all of the files on your computer's hard drive. However, once that initial set up is complete the online backup service will only need to backup new files or those that have changed. This will typically only take minutes if you schedule your automated backups to occur relatively frequently. We recommend that consumers backup their files every day to ensure that they are protected in the unfortunate event of file loss.

Does my computer need to be on and connected to the Internet in order for online backup services to work?

Yes. Online backup services use the Internet to find and transmit files on your computer to an online backup service provider. Most top rated online backup services can process automated file backups while you are completing other tasks on your computer such as surfing the Internet or checking your email.

Keep in mind that it typically only takes a few minutes to process a daily file backup, so you can also run your backup right before you shut down your computer for the day if you prefer.

What is the difference between online backup and backing up my files to an external hard drive?

External hard drives allow users to save files from their computer on another separate hard drive. Online backup is a better solution for most consumers for several reasons.

First, external hard drives have the same hardware failure issues that the internal hard drive in your computer has. They will eventually fail or crash and put the stored information at risk, whereas online backup services are not dependent on a single hard drive to store your information, which makes them infinitely more reliable.

Second, external hard drives are only as secure as you make them. If your external hard drive is misplaced or stolen you immediately lose all the backup information that you have stored there. Online backup services, on the other hand, allow you to store your information remotely and securely on computer servers that are maintained by professionals. In fact, many major corporations use the same online file backup services that are available to consumers to store important business information because these services are so secure and professionally managed.

Third, external hard drives have storage limitations. For example, if you purchase a 100 GB external hard drive it will be able to store 100 gigabytes of information before you need to either purchase an additional drive or delete some information of your existing one. The top rated online backup services offer unlimited storage capacity for all your important files. You will never need to buy additional storage capacity or hardware and you will never need to choose which files you will keep and which you will delete based off of how much storage space available.

Finally, external hard drives are more expensive per gigabyte of storage than most online backup services. We recently analyzed the costs of both options and found that online backup services are about 50% cheaper per gigabyte than using external hard drives.

Are there any limits on how much data I can store using an online backup service?

The top rated online backup services that we have reviewed offer unlimited storage of all of your files for one monthly or annual fee. This means you can store as many or few files as you want without any additional fees or limitations.

I don't have very many files on my computer. Do I still need to backup my computer's hard drive?

Yes. No matter how many files you have on your computer they should be backed up, since hard drive failures or other file loss can impact any computer file.

Do I need to purchase any special hardware or equipment to use an online backup service?

No. Online backup services use the Internet to securely backup your files and don't require you to purchase any additional equipment.

How do I restore my files using an online backup service?

The process to restore lost files varies based off of service provider. However, in most cases, it is as simple as accessing your online account with the online backup service you have selected and downloading the files you have previously backed up there.

The amount of time it will take to download your backed up files will vary based on the amount of data you have stored with your online backup service. It can take anywhere from a few hours to recover your old data if you have a small number of files backed up to several days if you have many large files to recover.

Keep in mind that if you do not back up your files and your hard drive is destroyed, your computer is stolen or you otherwise delete important files, you will have no way to recover all the information stored on your computer. We strongly suggest that all consumers use an online backup service to securely backup their files.

Will my computer work with online backup services?

Most PC's are automatically compatible with the online backup services we have reviewed. If you are a Mac user your best option is Mozy, which is the only top rated online backup service that offers a Mac version of their product.

How does NextAdvisor.com come up with its reviews?

We thoroughly test and research all the services in the category. We order each and every service ourselves and test out every feature available. We contact customer service and cancel and reorder each service to make sure that process works as well. After our initial tests, we continue to use all the services and update our reviews as situations change. We also monitor the providers' sites for any service changes or specials. In addition, we research each provider by reading all news and ordering and reading third-party research reports. We only include providers on our site that we believe offer a good value proposition. If there is a provider you know of that is not on our site, you can be fairly certain we did not rate that provider highly enough to include in our comparison. If you think we are missing a quality provider or have any other suggestions or comments, please visit our contact us page.