
Online Backup FAQ
Frequently Asked Questions about Online Backup
Does my computer need to be on and connected to the Internet in order for online backup services to work?
Yes. Online backup services use the Internet to transmit files from your computer to an online backup service provider. Most top-rated online backup services can process automated file backups while you are completing other tasks on your computer, such as surfing the Internet or checking your email.
Keep in mind that it typically only takes a few minutes to process a daily file backup, so you can also run your backup right before you shut down your computer for the day if you prefer.
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