RingCentral Review Internet Fax 3.5 2017-05-31 10:31:21

RingCentral Review

Sign up for RingCentral
Rating:
Bottom Line:
Many options for plan types; average send/receive time; free 30-day trial on all plans; long sign-up process

Full Review:
RingCentral has products and plans for VoIP, cloud storage and online meetings, as well as Internet fax. Its cheapest plan is just $7.99/month and it also has an unlimited plan option, making it a solid choice for small and big businesses alike.


Pricing

There are four plan types with RingCentral. The Fax 500 plan is $7.99/month with an annual subscription, or $9.99/month on a month-to-month basis, and gives you a combined 500 pages per month with web support; additional pages cost 5.9¢/page. The most popular plan is the Fax 1000 plan, which gives you 1,000 sent/received pages per month as well as web and phone support. An annual subscription is $19.99/month, while the month-to-month plan is $24.99/month, and each additional page is 4.9¢/page. The Fax 2500 plan costs $49.99/month with a one-year commitment (or $59.99 without one) and allots a combined 2,500 pages per month, web and phone support and additional pages at 3.9¢/page.

The Fax Unlimited plan is a corporate plan that allows you to add additional fax numbers to your account, at a price of $4.99/month per line, and it gives you an unlimited amount of pages to send and receive each month. This plan costs $39.99/month if you sign up for one year, or $49.99/month for month-to-month, and also includes both web and phone support. You can try all of these plans out at no charge with a free 30-day trial.


Getting Started

When signing up for RingCentral, you first select your fax number. You can choose from a toll-free number, a local number (by selecting a state, city and area code) or a vanity number. Vanity numbers allow you to use words in your fax number, for example 1-800-4-HOTELS, and cost a one-time fee of $30; there are no additional fee if you choose a toll-free or local number. Additionally, you do have the option to port an existing fax number to your RingCentral account, but you must first create your account with a temporary number before doing so. Once you select your fax number, you are prompted to enter your contact information and billing information. With your contact information, you have the option to select your company size of up to 500 employees or "Just me." All plan types with RingCentral offer a free 30-day trial so your card will not be charged when you initially sign up. During checkout, your selected plan type is listed and you have the option to select an annual subscription or a month-to-month subscription, the latter of which is at a slightly more expensive rate. You total will display as $0 and the first billing date after the trial period is up will be shown here as well.

After your billing information is processed, you will need to complete a few more steps before your account can be activated, which we found to be a little bit of a hassle. You are required to enter a mobile or landline phone number to verify your account. We experienced a few issues with this, as it did not accept the number we entered the first three times. Once it worked, we received an automated call with a verification code and were prompted to enter this code online. After this, we were notified via email that we still needed to complete a few more steps to activate our account.

The link in the email we received took us to a page where we created a password, PIN and security question for our account. After completing this, we were able to access our account. It's important to note that you must complete all of these steps within 48 hours of signing up with RingCentral.


User Interface

Your account home page hosts a clean, easy-to-navigate interface with lots of features. The main Overview displays recent messages and calls, if you opt to use RingCentral's phone service. The Message tab sorts your faxes by inbox, outbox, sent and deleted messages. The Call Log tab allows you to sort through your calls in detail, with filters by date, time, name or phone number. You can also create an address book for individuals or groups under Contacts.


One feature that we really liked under Settings was the ability to block certain numbers or callers; spam faxes have been an issue with Internet faxing and this feature aims to help prevent that. This is also where you can adjust your notifications and set whether you'd like to receive them via email, mobile phone or both. Billing displays your current service plan and the rates for international calling.


Sending/Receiving a Fax

Sending a fax is easily done with the click of a mouse. After you click on the page icon at the top right-hand corner of your account home page, a box pops up for you to enter the necessary information. You enter the recipient's information or import it from your contacts, select whether you'd like to include a cover page, attach any files you wish to send and schedule your fax. You can add up to 50 recipients per fax and up to 200 pages per fax; RingCentral supports many different file types, including PDF, PSD, text files and Microsoft Word, Excel and PowerPoint files. You can also add files from a Dropbox, Box or Google Drive account if you wish. The cover page options it features were a really nice touch as they allows you to select from several different themes, such as Birthday, Urgent and Classic, as well as preview what each of these themes looks like.


You can schedule your fax to send immediately or months in the future. RingCentral claims that the send and receive time with its faxing is approximately one minute and it held true to this claim. Sending a fax took one minute and 24 seconds and receiving a fax only took 48 seconds. It also has a mobile app for iOS devices 6.0 or later and Android devices 4.0 and up.


Customer Support

RingCentral has many resources for customer support, all of which we found to be extremely helpful. The customer support center has designated sections for different concerns and a FAQ page that answers just about anything. You can also ask other RingCentral users for help with its Ask the Community option. Live chat is available to all users Monday through Friday from 6 a.m. to 5 p.m. PT. Its phone support, not available to those with the Fax 500 plan, can be reached Monday through Friday from 5 a.m. to 6 p.m. PT for customers with one user on the account, and Monday through Friday from 8 a.m. to 9 p.m. PT for customers with two or more users on an account.

We found the wait time to be about average and its representatives to be friendly and knowledgeable. RingCentral will follow up with you via email and phone after any contact with customer support, which can become slightly irritating.


Conclusion

RingCentral has decent pricing for its plans and is very user friendly. Its corporate plan is a great option for big businesses because it does not limit you on how many pages you can send or receive in one month. However, the sign up process is a bit tedious and constant outreach from customer support may deter some from using its service.

Sign up for RingCentral | Compare to Other Internet Fax

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Service Details

Plan Price:$9.99/mo
or $7.99/mo (w/annual plan)
Free Trial:30-day free trial
Pages Included:500 combined inbound and outbound per month
Additional Pages:5.9¢ per page
Send/Receive Times:48s receive;
1m 24s send
Toll Free Number:Free

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