RapidFax Review Internet Fax 2 2017-05-31 10:31:21

RapidFax Review

Sign up for RapidFax
Rating:
Bottom Line:
Quick send/receive time; pricey monthly plans considering the monthly page allotment; 30-day trial is not offered for all plan types

Full Review:
RapidFax allows you to send and receive faxes with an account online or via your personal email address, and it is rapid, as the name suggests. Its customer support is prompt and helpful in responding, however, the monthly plans are more expensive when compared to other Internet faxing services that we've reviewed.


Pricing

There are three plan types available with RapidFax, however, only one is displayed on its website. This plan costs $13.99/month and includes 350 incoming and outgoing pages per month. This is the only plan that allows you to try it out for 30 days for free. The next plan costs $19.95/month and gives you 600 combined incoming and outgoing faxes per month. The third plan gives you a total of 1,150 pages each month and costs $39.95/month. We found these prices to be expensive compared to the monthly page allotment. All of these plans will charge you 8¢ for each additional page that you use outside of your monthly plan. You can add a toll-free number to any of these plans at no additional charge.


Getting Started

Signing up with RapidFax is quick and easy. First, select whether you want a toll-free fax number or a local fax number. If you choose the latter, you select the state then the city with your desired area code. After this, simply fill in your contact information, including your name, email and phone number, username and password as well as billing information. The 350-page plan for $13.99/month offers a free 30-day trial, so if you have selected this option, your credit card will not be charged during the trial period. You have 30 days to decide whether you want to keep the service and you are free to cancel at any time. After our payment information was confirmed, we were taken to the welcome page, which displayed our fax number and a link to the log-in page. The welcome email was received immediately and contained our fax number, instructions on how to send a fax, our selected plan details and a PDF attachment of a Quick Start Guide.


User Interface

RapidFax's interface isn't as user-friendly or clean as other services we've reviewed. Before you can get started with sending or receiving a fax, you are prompted to edit your inbound and outbound settings. For your inbound settings, you select the file format you'd like your incoming fax attachments to be saved as (PDF or TIF formats) and your fax delivery type (web inbox only or web inbox and email). If you select email, it will be sent to the primary email address that you used when registering your account, and you also have the option to add a secondary recipient. Additionally, you can limit the file size of incoming fax attachments or set it to unlimited. It's important to note that RapidFax may charge you a monthly storage fee for faxes in your inbox, so here you can select whether you wish to automatically delete faxes after a certain number of days or choose not to auto-delete any faxes.

Once you save your inbound settings, you are prompted to edit your outbound settings. One feature that we were surprised to see here was a password protection option. If you opt to send faxes via your email address with RapidFax, you can choose whether or not you would like to enter a password before it allows you to do so. You can also set or adjust email notifications to alert you of delivery status and whether your fax was successful or failed. If you'd like others to be notified of delivery confirmation, you can add other email addresses to the Approved Email List.


General Settings is where you can access things such as your fax number and adjust other settings, including your time zone, primary email address, login settings and cover page settings. There are also easy-to-locate icons to view your billing and monthly usage, your address book and your fax folders (inbox, saved, trash and sent) that are displayed on the left-hand side of your dashboard.


Sending/Receiving a Fax

There are two ways to send a fax using RapidFax. One is via your email address, or email addresses, associated with your account. Simply enter the fax number of your receiver into the "To" field of your email and add @rapidfax.com to the end of it, for example 3234445555@rapidfax.com. As long as you are sending the email from one of the designated email addresses on your RapidFax account, the receiver will see your fax number instead of your email address. If you have chosen to password protect outbound faxes, you will be prompted to enter this password in the subject line before sending.


The other option is to send a fax using RapidFax's web interface. Here, you enter the recipient's name and fax number, or select it from your Address Book, enter your cover page information and add attachments. You can send up to five files per fax, and the formats it supports include PDF, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, JPG, HTML and Plain Text formats. Before you can send a fax using the web interface, you will also be asked to enter a code, to ensure that you are a real person and not a robot spammer. We were impressed with how quickly we were able to both send and receive a fax using RapidFax. Sending a fax with an attachment only took 27 seconds and receiving one only took 21 seconds; this is about half the time it takes with most of the other Internet fax services we review. The cover page it supplies was also easy to read and very professional looking.


Customer Support

There is a help page on the RapidFax website, but it didn't answer all of our questions, one of which was what other options are there outside of the 300 pages per month plan. You can contact its customer support team Monday through Friday from 8 a.m. to 5 p.m. PT via email or phone. Unfortunately, we didn't find its email support to be very responsive, but when we dialed customer support, our call was answered within a few seconds and all of our questions were addressed in a friendly manner.


Conclusion

While RapidFax does offer faster faxing abilities than most other Internet fax providers, it comes at a hefty price tag. Other plans feature more pages per month for the same price as its cheapest plan. If you don't need to send or receive many faxes on a monthly basis, it may be worth trying with the free trial. However, if you need to use a lot of faxes, we suggest looking into a different service.

Sign up for RapidFax | Compare to Other Internet Fax

If you have a question or concern we haven't answered on our site, please let us know. Your question will be added to the NextAdvisor Forums so that we and other experts in our community can answer it. Due to volume, we aren't able to respond to every question, but we answer as many as we can.



Service Details

Plan Price:$13.99/mo
Free Trial:30-day free trial
Pages Included:350 combined inbound and outbound per month
Additional Pages:8¢ per page
Send/Receive Times:21s receive;
27s send
Toll Free Number:Free

NextAdvisor Internet Fax Blog Headlines


About Us Blog Contact Us Forums Terms & Privacy Policy Affiliate Program Site Map
Copyright© 2006 - 2017 NextAdvisor.com - All rights reserved.

Advertiser Disclosure: NextAdvisor.com is a consumer information site that offers free, independent reviews and ratings of online services. We receive advertising revenue from most but not all of the companies whose products and services we review. For credit cards, we review cards from all of the top 10 US issuers by purchase volume (according to Issue 1035 of The Nilson Report, Feb 2014) excluding issuers that require additional accounts to be a cardholder and private label issuers. We may also review cards from other issuers in select cases. We do not review all products in a given category. We are independently owned and operated and all opinions expressed on this site are our own.