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Nextiva Fax Review: Internet Fax |
| Sign up for Nextiva Fax | |
Rating: |
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| Low-cost plan, high number of pages, great price on extra pages; bare bones but a good value | |
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Nextiva, the big name in business VoIP also offers an Internet fax service. It's an inexpensive plan, particularly if you choose the annual one. It's $8.95 per month for the former, and only $4.95 per month for the latter. This is the cheapest annual plan available.
Nextiva doesn't skimp on the faxes either. Users will enjoy an allotment of 500 pages per month that they can use for either sending or receiving. As usual, when an Internet fax company says "pages" they mean "minutes." While most faxes generally take one minute per page, a full-page graphic could take fifteen minutes or more to transmit. You can opt for a toll-free number as well, which is free. Setup Setup with Nextiva is very easy. You start out on an opt-out 30-day-free trial; if you don't want to continue with the service, just cancel it and you won't be charged. After you enter your credit card info you can choose your area code and three-digit prefix. After you sign up, expect a call from your friendly Nextiva fax representative welcoming you to the service. User Interface Faxes can be sent via email, web interface, or any windows program that uses print drivers. Email faxing works fine. The web interface for fax sending is not one of our favorites, however. It's not terrible, but one has to click through four steps to send a fax. We prefer when it's all on one web page. The interface for faxing from Windows documents suffers from the same problem. Mac users will have to use email or the web interface. On the other hand, we love the method for viewing your sent and received faxes. It's visually engaging and rather intuitive. Too bad the fax-send didn't follow the same user interface. Adapter Nextiva also sells the Nextiva Fax Adapter which allows you to use your fax machine through Nextiva's Fax service. The adapter is $150, and was back-ordered at the time of this review so we were unable to test it. This is a novel, if slightly pricey feature that somewhat mediates the biggest disadvantage with Internet faxing: having to use a desktop scanner to fax paper documents. Conclusion Nextiva's transmission times were fast at an average of 2 minutes for send and 1 minute 11 seconds for receive. While we didn't consider customer service particularly important with these services, we did have cause to contact Nextiva's. Our email request was turned around within the hour. We've found them very friendly and responsive to our questions. Their call response was also really quick and pleasant. Nextiva Fax is best for those who primarily will use email to send their faxes, as the web interface is not great. While it did not bowl us over with any particular features, its price and free included pages make it a real value. |
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| Annual Plan Price: | $4.95/mo |
| Free Trial: | 30-day free trial |
| Pages Included: | 500 combined receive and send per month |
| Additional Pages: | 3¢ per page |
| Send/Receive Times: | 1m 11s receive; 2m 00s send |
| Toll Free Number: | Free |
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