MyFax Review: Internet Fax
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|The interface, free 800-number and free number porting are great, but some billing issues bring the rating down|
With MyFax, you can get a toll-free number at no additional cost, a nice mobile application and free number porting. It is an easy-to-use and intuitive service, and now they are offering NextAdvisor readers an exclusive 400 faxes to send and 400 faxes to receive allowance, one of the highest allowances in our Internet fax rankings.
Setup is easy with MyFax. The first thing you do is decide if you want a toll-free or local number. The toll-free number comes at no cost to you, so there's really no reason not to choose it. Whether you pick toll-free or local, MyFax assigns you a number; you won't get to pick from different numbers as you can with some of the other Internet fax providers. As we mentioned before, you can port your previous fax number to MyFax at no additional cost.
TUTORIAL: How to Send a Fax with MyFax
MyFax's web interface is nice; in fact, we liked it more than eFax's. Since it relies on the popular PDF for fax attachments, you can open your faxes on virtually any machine without additional software. The downside is that by default, you do not have any markup or signature tools, unless they're included with your PDF viewer. If you're using a PC, you can use MyFax's Print-To-Fax assistant to send your faxes from any program that uses print drivers (which is pretty much all of them). It also provides an Email-to-Fax service, as do many of the other Internet fax sites. Additionally, MyFax has a great mobile application so that you can fax and receive faxes anywhere, anytime.
We also like that MyFax has an easy mechanism for marking faxes as junk. You can then set your junk fax options to filter out faxes in the future that match certain criteria (such as phone number). Anyone who's been on the receiving end of nasty fax spam will appreciate that. While many other fax services have a way to block junk, it's particularly well implemented here.
MyFax was a bit slow on the transmission side, coming in last in our speed tests, averaging in at 3 minutes 35 seconds for delivery. Its average receiving time was 2 minutes 42 seconds. These times shouldn't be deal-breakers for most users.
In regard to HIPAA compliance: Since Internet fax companies themselves cannot control where the user sends or receives faxes and information, none of them can legally state that they are HIPAA compliant. However, the MyFax site has a HIPAA statement and lists all of the HIPAA guidelines they adhere to and how they are committed to protecting the private health information you may transmit using their service. If you want to know what HIPAA is, please visit our FAQ page.
MyFax gives you 400 pages to send and 400 to receive for $10.00 per month, though a year commitment will give you one month free (roughly $9.17 per month). This puts it at an average price in our rankings. Additional pages are 10 cents a piece. If you think you'll fax more than this, $15.00 per month will get you 1000 inbound and outbound pages, but we recommend checking out Fax87 if you think you will be faxing that much.
Unfortunately, MyFax has some customer service and billing issues, hence their drop in our ratings. To cancel your subscription, you must contact their customer service, which is a bit difficult to reach over the phone.
A 30-day free trial makes trying out the service risk free. And with the free toll-free number, both you and the people on the other end of your faxing will save some cash. Their free number porting gives them a one-up on most Internet fax services and they have a high fax allowance.
NextAdvisor Internet Fax Blog Headlines
Does Internet Fax Work Well?
Q: I'm thinking about switching to Internet fax, does it work well? A: Yes, Internet fax works really well! And, the people sending and receiving faxes from you will never know the difference. As long as you have an Internet
What Format Does Internet Fax Use?
Q: When someone sends an Internet fax and I want to open it in my email, what format is it in? How about when I send a fax from my computer? A: Great question! Most Internet fax services, like the
Does Internet Fax Have Busy Signals?
Q: My employees are required to fax in their timeslips on Fridays. Sometimes they have to try 4-5 times before the fax will come through and get busy signals. Can Internet fax services accomodate this incoming volume without busy signals? A:
What Is The Best Internet Fax Service For Bulk Faxing?
Q: I need an Internet fax service that will allow me to send to a large number of recipients at once. I will be sending at least 500 pages per month, which service should I choose? A: Bulk faxing is
MyFax Forum Posts
- Can I add "Send to MyFax" in print dialog?
If you want to use MyFax to fax directly from Windows-based applications that support standardized print drivers, you can download and install the...
- Can I add "Send to MyFax" in print dialog?
Can I add at \"Send to Myfax\" option to my Macintosh print dialog (hint: Kindle and Evernote already do this).
- MyFax Review
Here is NextAdvisor's review of MyFax: http://www.nextadvisor.com/internet_fax/myfax_review.php