MetroFax Review: Internet Fax
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|The 30-day free trial and easy-to-use online interface sold us on this Internet fax provider|
MetroFax is the overall contender when it comes to Internet fax. We like everything from the low price, which is just $6.63 per month if you pay up front for the annual plan, to the intuitive setup and polished interface. If you're switching from a regular fax machine or another Internet fax service, MetroFax has a porting process where you can keep your current fax number.
MetroFax's sign-up process was effortless. We were up and running in no time. You can check if your existing fax number is eligible for porting, or MetroFax supplies you with a local number based on your area code. You can also choose a toll-free number which is $1.50 extra per month with the annual plan.
Everything about MetroFax is easy and well-implemented. MetroFax does not have dedicated faxing software, but it does offer downloads that will add fax drivers to your print utility. There's also a plug-in for Microsoft Outlook. As with all the services we reviewed, you can send faxes by email. They allow you to have up to 10 email addresses associated with your account, with each additional email address costing an extra $2 per month. You can send a fax to up to 250 recipients simultaneously from your email account, and up to 50 recipients from the MetroFax dashboard. MetroFax has recently added a number of new features to its offerings including SMS delivery notifications for your cell phone, advanced customization of fax retry attempts, and improved personalization features. You can now upload and design custom cover pages, prepare faxes in advance and schedule their transmission. The best new features include a better contacts interface and the ability to have different user settings. This is especially useful for businesses with one fax account, so different users can have their own logins, cover pages and contacts. MetroFax will also store your faxes online for 90 days.
The interface got a makeover, though we thought it was pretty good to begin with. It's still one of the nicest looking and most intuitive interfaces that we've used with any service. Faxing performance is excellent too. On average, faxes sent from MetroFax arrived in 1 minute and 30 seconds. It also had the fastest reception time, averaging in at 50 seconds. If you want to look at your faxes on-the-go, there is a great-looking mobile app as well.
Tutorial: How to Send a Fax With MetroFax
In regard to HIPAA compliance: Since Internet fax companies themselves cannot control where the user sends or receives faxes and information, none of them can legally state that they are HIPAA compliant. However, MetroFax follows strict guidelines to meet factors that go into HIPAA compliance. If you want to know what HIPAA is, please visit our FAQ page.
Metrofax's Essential plan is meant to compete with Nextiva and Ring Central with its 500 pages and price of $6.63 per month. The Value plan is for those who need to fax a lot. While the monthly cost is a little above average at $10.80 per month, you get 1000 pages that you can use for sending or receiving. These prices reflect the up front annual plans, which save customers about $16.00 per year. Additional faxes are only 3 cents per page, among the lowest we've seen.
Overall, Metrofax has a winning look and feel and enough faxes in their Essential plan to get you through the month. There's also a 30-day free trial, giving you a free month of service and an easy way to see if it works well for you.
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MetroFax Forum Posts
- How much is it to fax out of the country?
Thanks for your inquiry. MetroFax offers low costs for international faxing. For more information on pricing and a list of supported countries, its...
- How much is it to fax out of the country?
What if i fax out of the country? What does it cost?
- How much is the service for 3,000-5,000 pages per month?
Thanks for your inquiry. MetroFax's sales department is available via a toll-free number, e-mail, and live-chat here:...
- Can I use my existing fax machine while the number is being ported?
Thanks for your inquiry. Confirm with your current telecommunications provider that your existing number is eligible for transfer. Transferring...
- What happens to the information faxed/received after the 90 day mark?
Thanks for your inquiry. Since internet fax companies themselves cannot control where the user sends or receives faxes and information, none of them...