GoDaddy GoDaddy
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2.5 5stars

GoDaddy Review

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Rating:
Bottom Line:
Extensive sign-up process; unlimited received faxes on Standard plans; expensive for additional pages per month; no free trial

Full Review:
GoDaddy is one of the big names in web hosting, but that's not all it does. Its Internet fax services offer different plan options and sizes, including some that give you an unlimited amount of inbound faxes every month, which is something that we have not seen with any of its competitors. However, GoDaddy does not offer any free trials.


Pricing

There are two different options to choose between when selecting your plan type: Toll-Free plans and Standard plans. Toll-free plans use an 866, 888 or 800 number and these types of plans give you combined sent/received pages each month. The Economy plan costs $13.49/month with an annual subscription (or $14.99/month without it) and gives you 150 pages per month. The Deluxe plan gives you 300 pages per month and costs $17.99/month on a one-year plan or $19.99/month on a month-to-month plan. The Premium plan allots 600 pages per month at $26.99/month (with a one-year commitment) or $29.99/month.

If you don't need to use a toll-free fax number, Standard plans offer local fax numbers and a better deal for your dollar, as they only count the pages you send, so you can receive an unlimited amount of pages with these plans. The Economy plan gives you 150 pages to send per month and costs $8.99/month (on the annual plan) or $9.99/month. The Deluxe plan costs $13.49/month for one year, or $14.99/month for month-to-month, and gives you an allotment of 300 sent pages. The Premium plan offers 600 pages and costs $17.99/month annually or $19.99/month for month-to-month.

Unlike other Internet fax services, you cannot pay per page if you go over your monthly allotment. This makes GoDaddy a bit more expensive because you are required to purchase additional page packs once you've used up all your pages for that month. The smallest page pack available costs $9.99/month and gives you an additional 150 pages to use. Additionally, you do not have the option to add a toll-free number to your account unless you create another account altogether.


Getting Started

Because GoDaddy features many different products and services, signing up to use its service is a bit time consuming. If you are not a current customer, you will first be required to create a general GoDaddy account. Here, you enter your billing and contact information, create your username, PIN, password and select a plan type. GoDaddy gives you several options for paying, including debit or credit card, PayPal, gift card or a checking account. It's important to note that it does not offer any free trials, so your card or account will be charged at the time of sign up.

Before you click to confirm your payment for processing, a page is displayed to review your plan type and order total. Once you have confirmed this, you will receive a welcome email with an invoice and a link to get started with GoDaddy.


User Interface

Your general account overview allows you to create or edit your domains (if you have signed up for web hosting), access you recent order history, edit account information, explore other GoDaddy services and use its fax websend option. But in order to do this, you must create another account with GoDaddy. When you create your Workspace account, you will select whether you want a toll-free fax number or a local number, with the option to choose your preferred state, city and zip code. Once your account is activated, you are free to use the Workspace features and send/receive faxes.


The navigation features on your Workspace account allow you to send a fax with ease, view your fax history, add or edit numbers you want to block and edit other settings. These other settings include options to change your color theme, edit your contact information, add a cover sheet and enable or disable a security code, which will require you to enter a code every time you send a fax. One thing we liked with the cover sheet options was that it allows you to upload your own, upload an image or logo to use on your cover sheet or create a cover sheet using GoDaddy.


Sending/Receiving a Fax

The right-hand side of the Send a Fax page displays an account overview, with a breakdown of pages used that can be filtered by month or week. Your account details are also displayed here, including your username, name, email address and your most recent faxes, listed with their corresponding dates, page numbers and sender/recipient fax number. The left-hand side of this page lists three simple steps to send a fax. You enter the recipient's fax number, select to create, upload or not use a cover sheet and then upload files to fax.


GoDaddy supports many different file types, including several Microsoft Office, Text and Image formats. You can add up to 20MB of files to each fax and up to five recipients. A nice touch with the cover sheet option was the ability to load settings from a previously-used cover sheet. GoDaddy claims to take about one minute to send and receive faxes, which we found to be true. Sending a fax took one minute and only 44 seconds to receive one.


Customer Support

GoDaddy has a lot of help tutorials, forums and blogs online to address any questions or concerns. Some of these resources we found to be helpful, and others, not so much. We could not find much information on these pages in terms of GoDaddy's Internet faxing services. Its customer support team can be reached via email, phone or live chat, which is available daily from 5 a.m. to midnight MT. Its phone support claims to be 24/7, but the wait time for both of these was a little long, between seven and 10 minutes. We were quoted with a wait time and this time was accurate. Its representatives were friendly, although some seemed to be more knowledgeable than others.


Conclusion

The unlimited received faxes with GoDaddy's Standard plans is something that we have not seen with any other Internet fax service, however, if you need a toll-free fax number, this option does not apply. The toll-free plans are rather pricey and there is no free trial with any of its plans. GoDaddy is a decent option for Internet fax, but there are better ones out there.

Sign up for GoDaddy | Compare to Other Internet Fax

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Service Details

Plan Price:$9.99/mo or
$8.99/mo
(w/annual plan)
Free Trial:None
Pages Included:150 outbound per month;
unlimited inbound
Additional Pages:$9.99 per 150 pages
Send/Receive Times:44s receive;
1m send
Toll Free Number:Must purchase an additional plan

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