Fax87 Review Internet Fax 5 2015-11-17 11:59:18

Fax87 Review

Fax87
Rating:
Bottom Line:
Straightforward, user-friendly interface; extremely fast send/receive time; stellar customer service

Full Review:
Fax87 is one of the leading companies in Internet faxing. It allows you to send and receive electronic faxes online using either a fax number you select or an email address provided to you when you sign up. The customer service and quick fax time really sold us on this service.


Pricing

Fax87 offers three different plan types with its service. The Basic plan is $4.99/month with an annual subscription (or $7.99 for month-to-month), but only gives you 50 pages to send/receive per month; each additional page will cost you 10¢/page. The Best Choice annual plan costs just $1 more than the Basic plan and gives you 1,000 pages to send/receive per month. This plan is $5.99/month if paid annually or $9.99/month if on a month-to-month plan, and any additional pages will cost you 8¢/page. The Pro plan costs $34.99/month with an annual subscription to send/receive 2,000 pages and 4¢ for each additional page outside of this limit. This plan is not offered for month-to-month billing. All three plan types have a 15-day free trial and the option to add a toll-free number for an additional fee of $1/month.


Getting Started

After you select one of Fax87's plans, you can choose whether you'd like to use a new fax number or port an existing one right on the website. Most of the Internet faxing services we reviewed require you to call in to start the porting process, so we really liked the web option with Fax87. If you choose a new fax number, it will ask you to choose the state and area code you prefer, then give you a list of available numbers.



The next page prompts you to enter your name, email address and password, followed by your billing information. At the bottom of the billing page, your selected plan will be displayed and you have the option of whether you want to sign up for an annual subscription for a lower monthly price or a month-to-month subscription. Nothing will be charged to your card at this time, because of the free trial, so your total should show up as $0. After your payment information is verified, the welcome page pops up, and you are shown your fax number, password and order confirmation number. We did find it a little odd that our password was clearly displayed and not concealed on this page. We also received a welcome email from Fax87 that contained the exact same information as was shown on the welcome page — our password wasn't concealed here either.


User Interface

While the home page for Fax87 looks a bit dated, your dashboard after login does not. It hosts a clean, easy-to-navigate interface. You can easily create and send a fax from the main page of your dashboard. The left-hand side of this displays a collapsible navigation menu for different functions. There are different folders for faxes — such as inbox, sent, processing, failed, canceled and hold — as well as Personal Folders, which are customizable, similar to when you create and customize folders within your email.


Your dashboard is also where you can update your address book for contacts, view reports for fax usage and statistics and edit other settings. These other settings include things such as your profile (display name, full name, company name and account name), notifications (for email notifications and the option to turn on text notifications), billing information and options to create or upload a signature and cover page. We liked the fact that we weren't limited to use Fax87 to create a cover page, as we also had the option to upload one of our own.


Sending/Receiving a Fax

Sending a fax with Fax87 is completed in four easy steps. First, you add the recipient's information; you can enter it in manually or import it from your Fax87 address book. Fax87 has put in place a limit of 30 recipients per day for all its plans. When we asked about this, we were told that the limit exists to prevent spammers from sending out faxes to unsuspecting people, where they request personal information. If you are a legitimate business and need to send out faxes to more than this limit, it will work with you to increase the daily fax limit for recipients; the charge for this is an additional $20/month.


Next, you can add documents and a cover page, if you wish. You can either upload documents from your computer or from your Dropbox account, if you have one. It also gives you the option to create a Fax Page within the website itself. The limit of attachments is eight documents per fax, and it supports various file types for upload. Once you have confirmed that all your information is correct, you are ready to send your fax. The final step will either be a success or fail message. We were pleasantly surprised by the speed of our delivery time. Internet fax takes about the same amount of time as a traditional fax would, generally ranging from one minute to three minutes. Our fax with Fax87 only took 34 seconds to transmit, and the expediency in receiving a fax was just as quick, taking a total of 57 seconds.

Currently, Fax87 does not offer a mobile app. It has, however, recently added international faxing in select countries. A list of supported countries is easily obtained through its customer service representatives, and international plans require a $20 prepayment fee to prevent spammers from abusing the service.





Customer Support

Finding the different options for customer support was a little frustrating. When you are logged into your account and click on the Support button, you are given an email submission form to fill out. Here, you can select whether it's a sales, billing or support issue as well as the option to add an attachment or take a screenshot of your issue. It's important to note that you can only add an attachment or screenshot if you have an account with Fax87. If you fill out the email form without an account, or without being logged in, you will not be able to attach anything.

On Fax87's home page, outside of your account, you can find the feature for live chat. To find its customer support phone number, you must find the link for Contact. Phone representatives can be reached Monday through Sunday from 7 a.m. to 5 p.m. PT. It would be a lot easier for customers to know which types of support options are available if it were all on the same page, or if all options were accessible within your account dashboard. Nevertheless, all of the customer support members we spoke with were very friendly, knowledgeable and informative in addressing our concerns. Our email was responded to within three hours, which we found very impressive.


Conclusion

Fax87 is a little more expensive per page if you go over your allotted pages per month, but it does offer a simple plan for those who don't need to send very many faxes each month. The dashboard and faxing abilities are very easy to use and we were impressed with the high-quality customer service. The free trial isn't a full 30 days like some of the other Internet fax providers we review, but the service is quicker and definitely worth checking out. Additionally, Fax87 seems to take spam attacks very seriously and has taken measures to do its best to prevent this and protect its customers.

Compare to Other Internet Fax

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Service Details

Plan Price:$9.99/mo or
$5.99/mo
(w/annual plan)
Free Trial:15-day free trial
Pages Included:1,000 combined inbound and outbound per month
Additional Pages:8¢ per page
Send/Receive Times:57s receive;
34s send
Toll Free Number:$1.00/mo

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