Credit Pros Review: Credit Repair
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|Good pick if you want per item pricing. Great guarantee policy but disorganized site and newness of the company make it hard to stack up against larger sites.|
[Editor's Note: The Credit Pros has set up an exclusive 800 number where NextAdvisor.com visitors can speak to a Credit Pros representative to ask questions and order by phone. If you'd rather order by phone than online or just have more questions, please call 1-877-260-3420 anytime Monday-Friday 8 a.m.-6 p.m. EST.]
Everything about The Credit Pros screams late night infomercial, from their website to the recorded introduction on their toll free number. The site does have a strong rating from the Better Business Bureau and offers an innovative pricing structure that is much better than other credit repair services, but the young credit repair company still seems to be working out the kinks.
Most credit repair services make you pay per month for the promise of filing paperwork on your behalf. None of them promise any results when it comes to actually removing negative information from your credit report. The Credit Pros are the only company to let you pay based on the number of negative items that are removed from your credit report. They charge $119 to start, and then $50 for each major derogatory item removed from your credit report and $75 for each judgment or tax lien removed.
They do still offer the monthly payment option, which is very expensive at $99/month, especially since it doesn't include credit monitoring or identity theft insurance like the other bigger credit repair services. It does include goodwill letters to creditors, debt validation letters and an unlimited number of disputes.
The Credit Pros also offers 20% off for couples and a free month of service if you refer a friend to the service.
Another great perk from The Credit Pros is their three money back guarantees. The first guarantee says that if no negative items have been removed from your credit report within 120 days, you are entitled to a full refund. The second promises that 25% of the negative items on your credit report will be removed or you will be entitled to a full refund, although they don't give a time limit for this guarantee. The third guarantee says that if any of the negative information that was removed from your report reappears, The Credit Pros will investigate and attempt to remove that item again at no extra cost.
When signing up for The Credit Pros, a credit repair specialist will pull your credit report and hand it off to the founder of the company, Jason Kaplan. Kaplan will call you for a consultation about your credit report and go over all the disputable items with you to lay out a game plan. While this is a great personalized perk, it also seems odd that the founder of the company would be doing the initial consultation with each new customer. It speaks to the size and newness of the company.
After your consultation, the credit repair specialist assigned to you will begin to dispute the negative information on your credit report. When disputing those items, The Credit Pros will send letters to the three credit bureaus that clearly dispute the negative information in your credit report. Each credit bureau then has 30 days to investigate and authenticate the negative information with the credit companies. If they cannot authenticate the information, it must be removed from your credit report.
In addition to the standard disputes, The Credit Pros will also send goodwill letters to your creditors to ask about removing some of the late payment reports from your credit. They also include debt validation letters, which request complete information about your account and how it's being reported to the bureaus to make sure they are following FTC standards. Both services enhance the chances of negative information being taken off your credit report.
Their website might suggest that they've been around since the 90s, but The Credit Pros was founded in 2008, so they haven't been in the game as long as some of the more established credit repair services. They have an "A" rating from the Better Business Bureau and are accredited with the organization, which raises their reputability rating.
One red flag that does come up is that The Credit Pros promises to pull your credit report for you when you start their service. This violates the The Fair Credit Reporting Act (Section 604), which says that no third party can have access to your credit report without "permissible purposes" such as determination of credit worthiness, underwriting of insurance, and employment screening.
The Credit Pros offers phone (8 a.m.-6 p.m. EST M-F), email and chat customer service, all of which will connect you with a live person. Although their customer service is personal and helpful, each representative seemed slightly distracted and hurried when we were speaking with them on the phone. The email service was quick and extremely informative. Also, each representative that we talked to made it their personal mission to sign us up for the service, which can get annoying if you are just looking for an answer. Overall, though, the Credit Pros customer service is extremely personal, fast and helpful.
The Credit Pros has some good components to make it a successful credit repair company, but the disorganized feeling of the site and the staff, in addition to the expensive fees and pricing, make it a tough choice compared to some of the other top credit repair services.
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