I need to download new antivirus protection and I am wondering why you do not include VIPRE in your reviews. Is it because it doesn't work as advertised? Just trying to choose the best.

A: We haven't gotten around to reviewing VIPRE yet. While we can't comment on its effectiveness as anti-virus software, it does not seem to have a built-in firewall. While VIPRE has a separate firewall module available for purchase, we tend to prefer products that offer the firewall as part of the full suite. The combined price of the VIPRE anti-virus and the firewall would push the price into the $50.00 range (or more, if you're looking for multiple licenses), putting it in the same price category as many of the suites we reviewed, such as McAfee. Some, such as BitDefender and ZoneAlarm are even cheaper.

Q: Will Norton Internet Security 2010 software work with both the Windows Vista SP2 32 bit and 64 bit systems?

A: Yes, Norton Internet Security 2010 works with both 32- and 64-bit versions of Vista. Here's the official line from the Norton site:

Microsoft Windows Vista® (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate

Norton Internet Security 2010 is our favorite of the current crop of Internet security software. It's been well-received by the press, including an Editor's Choice award from PCMag, and has captured a number of awards, including the AV-Comparatives Advanced+ rating.

You can read our review here, and you can use the coupon code SYM2010NEW to receive a 10% discount if you decide to purchase it.

Q: You state how many computers McAfee claims to protect. Do you have any info on the numbers of computers the others protect?

A: Thanks for the question. If an Internet security product has licenses for more than one PC, we list that in the chart with the price. We try to be current with all price/license information, but you should always make sure that the product you're purchasing supports the required number of PCs when you're at checkout. Here's a list of Internet security products we've reviewed that support multiple licenses:

Norton (3)
McAfee (3)
Trend Micro (3)
CA (3)
Webroot (3)
ZoneAlarm (3)
Kaspersky (3)

Q: Last night, I purchased SpyZooka. I have run it five or six times. During this session on the internet, I have 27 oops messages. I've been on for about an hour now. Is SpyZooka spyware?

A: We have not yet reviewed SpyZooka at NextAdvisor.com, so we can't offer specific or detailed advice on this particular software or its features. However, SpyZooka does not appear to be a Trojan horse, delivering spyware to your computer. We were unable to find any reviews for SpyZooka in reputable publications, but it has received high praise from some consumers.

Supposedly, SpyZooka is adept at locating spyware and viruses that other Internet security programs miss, so it is possible that you have either stumbled on to some malware in the past day or so, or that SpyZooka is simply finding malware that has already been infecting your computer for some time.

While we do not have reason to believe that SpyZooka is malware in disguise, we are not particularly familiar with this software and cannot vouch for it emphatically. To learn more about the Internet security software that we have reviewed at NextAdvisor.com, see our reviews and comparison chart.

Q: I have Norton security on my computer,if I want to download Identity Guard total ptotection in place of Norton will the Identity Guard program automaticaly remove the Norton program and install it self?

A: Identity Guard's Internet security software, which is powered by ZoneAlarm, will not automatically remove your existing anti-virus protection program. We would recommend installing the Identity Guard provided ZoneAlarm software first and then manually removing your Norton Internet security software once you have confirmed that the ZoneAlarm software was properly installed. This will ensure that your PC is never without Internet security protection.

We would suggest following the removal instructions provided by Norton when removing that software from your PC since the process can vary based off of your operating system and the version of the software you are running. That being said, the standard process to manually uninstall a software program from a Windows PC is as follows:

• Click on the "Start" button in the lower right hand of your screen and select "Control Panel" from the menu.
• Double click on "Add or Remove Programs".
• Find the specific software product you would like to uninstall and click on the "Remove" button.
• Follow the on-screen instructions provided by the software provider.
• After you have completed the uninstall process, you will be prompted to restart your computer.
• After restarting your PC, the uninstalled software should be completely removed from your system.

Q: Is there a promotional code needed for 50% discount on McAfee Total Protection?

A: There is no promotional code needed. Just follow the link from NextAdvisor.com's McAfee review for the exclusive discounted price.

To learn more about McAfee and other Internet security software, see our reviews and comparison chart.

Q: Where do I get the 20% coupon code for Norton?

A: NextAdvisor.com readers receive an exclusive 20% discount on Norton Internet Security 2009. To buy Norton for the reduced price, just follow the link from NextAdvisor.com and check out normally. Before you enter your billing information, you will see a field below your shopping cart that prompts you to enter a coupon code. Type the word "NEXT" into that field, and then click apply.

To learn more about Norton Internet Security 2009 or other Internet security software, see our reviews and comparison chart.

Q: Hello, We were thinking about getting [McAfee Total Protection] and we were wondering what does it mean when it says #39.99/ yr for up to 3 users AFTER 50% DISCOUNT? What does that last part mean? Thank You

A: The regular price for McAfee Total Protection is $79.99, but customers who sign up through NextAdvisor.com receive an exclusive discount and pay only $39.99.

To learn more about McAfee or other Internet Security Software, see our reviews and comparison chart.

Q: Does Identity Guard with ZoneAlarm have an 800 number if I need help?

A: Yes, Identity Guard with ZoneAlarm does offer toll free support for members. You can contact Identity Guard customer support at 1-800-452-2541. Identity Guard representatives are available through that toll free line between 8:00 a.m. – 11:00 p.m. EST Monday through Friday and 9:00 a.m. – 6:00 p.m. EST Saturday. Other Identity Guard contact information is available on the website.

Q: What is the most recommended software?

A: Our top rated Internet security software package is Identity Guard with ZoneAlarm. Identity Guard is different than any of of the other products we have reviewed because it includes not just a full Internet security software suite to protect your PC, but also three bureau credit report monitoring and other features to help protect your identity. Identity Guard is priced differently than other security software suites as well. After a free 30 day trial you will be charged $14.99 per month. However, the ZoneAlarm security software is yours to keep whether or not you decide to become a paying member of Identity Guard (keep in mind that you won't receive any of the updated virus definitions if you decide to cancel your Identity Guard membership).

If you are looking for a more traditional Internet security software option, we suggest McAfee. McAfee offers an excellent set of tools to protect your PC and is confident enough in its service that it offers a 30-day money back guarantee. If you are unsatisfied with the software for any reason they will refund your money, no questions asked. Additionally, McAfee is currently 50% off standard price for a limited time, so it is also a great deal at just $39.95 per year.

You can learn more about Identity Guard, McAfee and other providers by visiting our reviews and comparison of Internet security software services.