Q: I want to back up my PC using Carbonite but might get a Mac within the year, will it be possible to restore my files from Carbonite onto the Mac?
A: Unfortunately Carbonite users cannot restore files between PCs and Macs. If you want to move your purchased time across platforms (e.g. from a PC to a Mac), you will have to contact customer support. Please be prepared with the last 4 digits of the credit card that you used to purchase Carbonite, the name on the credit card, and the billing address to confirm your identity.
If you want to sign up for an online backup service but know that you will be switching platforms, we suggest trying a service that definitely has this capability, like SugarSync. To restore SugarSync onto a new computer/platform, first download the SugarSync manager onto the new system. Once you sign in with your account onto the new computer, you will see your backed up files from the old computer. Simply drag the files into the new computer’s column and you’re done. SugarSync is extremely user-friendly in the sense that you can sync and restore files and folders throughout all of your computers, no matter which platform, anytime. Read our full review of SugarSync and see how it compares to other online backup services here.