The following is an actual user-submitted question:
Q: I have purchased this new computer and need to transfer my Carbonite backup account to this computer. How do I do it?
A: Thanks for the question. Subscription-based services like Carbonite are great because you can manage the product from the web. These are the instructions from the help section on Carbonite’s website:
- Log into your account at www.carbonite.com/manage from the computer you want Carbonite on.
- Click the My Protected Computers tab. This will display a list of computers that Carbonite is installed on.
- If you want to transfer your subscription without restoring any files, click the Transfer button.
- Follow the instructions to download and install Carbonite.
Once the installation of Carbonite starts, you may see a window letting you choose a computer to transfer over to your account.
We hope this answers your question and you’ll soon be back up in the backup business. You may want to transfer your backed up files to your new computer. Use the newly downloaded Carbonite Restore Manager to restore your files.