If I start a service with an identity theft company, and they find that I have had some identity theft that I am unaware of, how is that fixed? Will they help to correct the problem? Will they deny service until it is fixed?

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July 19th, 2010 - Posted by Tasha

The following is an actual user-submitted question:

Q: If I start a service with an identity theft company, and they find that I have had some identity theft that I am unaware of, how is that fixed? Will they help to correct the problem? Will they deny service until it is fixed?

A: This is a very interesting question. Both of our top reviewed services, Identity Guard and Trusted ID, will help resolve issues that arise if you are a victim of identity theft while enrolled with their service.

If after signing up for either of the services, you (or they) discover some sort of identity theft has occurred prior to the sign up date, they won't deny service.  Because the theft occurred prior to membership you may not receive their full-fledged assistance package, but in most situations they will provide general assistance with the matter, such as helping to contact your bank and credit card companies.   Additionally, their million dollar service warranty is invalid for any theft that happened before you signed up.

We do strongly recommend both Identity Guard and Trusted ID, especially for those who feel they are at a high risk for identity theft.   It seems from the phrasing of your question that you believe some sort of theft may have already occurred, which makes it twice as important to protect yourself with one of these services.