If I sign up for Carbonite now and decide to cancel my subscription, what happens to my backed up items?

7 Responses to “If I sign up for Carbonite now and decide to cancel my subscription, what happens to my backed up items?”

1. miniu Says:
   March 31st, 2010 at 5:03 am

   hi how it works?

2. miniu Says:
   March 31st, 2010 at 5:04 am

   i am looking for the best way to understand the this thing

3. Johnathan F Says:
   April 5th, 2010 at 10:17 am

   I suggest that you just go to the website and install the 15 day trial to figure out how it works. You can also go to http://cp-carbonite.kb.net/display/4n/search.aspx?tab=search for their help pages with articles on how the product works.

4. Patricia Mansfield Says:
   July 25th, 2010 at 2:01 am

   7/25/2010

   CEO & Founder, Carbonite
   Dear Mr. Friend:

   I am about to close my Carbonite account after being a customer for over a year or two.

   I have had a very complex problem regarding the computer I had my account on due to circumstances out of your and my control. When my PC crashed, I had to use my daughter's laptop to transfer the account to her. As Carbonite was also transferred, it began overwriting my backup with her information. Therefore, I stopped the backup. I bought a second computer and restored my files to the new computer. This new computer, unfortunately, needed to be taken to the manufacturer for warranty work. Once again, I had to transfer Carbonite to my daughter's laptop. Once I viewed your backup files, I saw there was a horrific mess of Documents, Pictures, Music, etc. in several locations. Your backup files were copied three or more times in different directories of my daughter's laptop. Thankfully, upon noticing this, I moved my data to a thumb drive while my computer is still at the manufacturer. Your backup of files included over 10 GB of duplicated files.

   I have restored, manually, my latest versions that you still had from my daughter's computer onto my thumb drive. I then deleted all the duplicated backup files on my daughter's computer. I purchased an external hard drive and have moved my 8G thumb drive (which was too full to capture all my data) data to it, with the exception of my pictures. Due to your duplications, I have over 1,000 .jpg files in your restore backup file. This is absolutely ridiculous. Not only have you put my daughter's PC into jeopardy; but, I must now restore 1,000s of duplicated .jpg files in order to get my pictures backed up on my desktop, firstly, as that is the only option left to me with your system. Once the first 1,000 has been restored, I must figure out how to retrieve the remaining 1,000s of pictures. I hope to be able to do this by date.

   At the moment of writing this email to you, I am restoring the first 1,000 .jpg files and the "Estimated time remaing: A few days" is what I have in store for me. This is the most non-sensical, time-consuming and overwhelming process of backup storage files I can think of. Your backup system is unable to differentiate duplicate files if the path is not the same. How you came upon creating two, three or more paths of data, I do not know. I realize my needs to maintain my backup of one PC, which crashed, to my daughter's PC, then to my new PC, then back to my daughter's PC is probably something you have not thought of. The logistics required to maintain a clean copy of a customer's backup in Carbonite should have obviously included this circumstance, however. Why else would people need an online backup system? Obviously, because their PC may crash or go through circumstances similar to mine. Your backup process does not maintain the integrity of the customer or allow any flexibility of a "temporary" backup storage drive. Do you realize that, by placing my data on my daughter's PC and my Carbonite account, just might be too much for one PC? I have over 8GB of data on my PC, not including the hardware files.

   Needless to say, I have lost complete confidence in your ability to provide the flexibility of backup storage for the sole reason people need a good backup system. I used to recommend Carbonite to many people by word of mouth; however, I now, based on my experience with your company, strongly recommend an external backup drive.

   By the way, as I was manually (one file at a time, that is), restoring my data, I noticed several strange directories pop-up just before the file was restored. For example, after restoring a file from the backup Carbonite directory, it then flashed a restore from a directory without showing the complete path of directories called the following: INSKJ42W, MNQNORY41, 6HKB3MNP, LAXJ7SG6. I sure would like an explantion as to what these directories were from. Sometimes they had a C:\ before them, then …; other times they just showed "…". What were these folders? Where are they? Do I have more duplicate files in other directories I cannot see? Or, are these folders you have somewhere on your system? I would appreciate a full explanation.

   Further, since it has already taken hours to just restore files other than my pictures and as it will be "days" before I restore my pictures, I am requesting compensation for my time and effort. I would like to receive $10/hour for 40 hours of work due to your inability to 1) prevent duplicate files; 2) my having to determine where the duplicates were and delete them before my daughter's PC may have crashed; 3) the time required to restore my pictures ("A few days"); 4) the hassle you have placed me in to straighten out my restore backup data once I have it off your system and can close my account; 5) the unknown ability to retrieve my pictures after the current restore of 1,000 (which is all your system can do at one time and is because you have three duplicates of each picture as well as the time required to do so, if possible; and 6) the discourteous of your customer service to offer help other than point out how to use Remote Access, which I repeatedly stated to them I already did know how.

   Obviously, I am an unsatisfied customer; however, this only served to lessen your quality of customer service from your representatives, furthering my determination to proceed with this email as I am doing. Attached you will see the duplicates of my pictures in different paths. The second attachment shows the progress of 1,000 duplicated pictures being restored. It began at 4:07 AM on 7/25/2010. The progress shown on this attached is at 4:48 AM on 7/25/2010. Yes, I believe I am justified that compensation of $400.00 is in order.

5. john Says:
   October 2nd, 2010 at 8:12 am

   I love this product

6. HAROLD LIBAN Says:
   October 27th, 2011 at 1:43 pm

   Dear Sir / Madam:

   When I purchased my Aspire One Acer XP Laptop about 2-3 years ago. Carbonite was already on on the computer. I subscribed for about 3 years. The last payment was an automatic a few months ago. About a year ago I gave my Acer XP Laptop away to my daughter. I asked her if she still wants Carbonite. She said she deleted Carbonite. So I want my account on the Acer Laptop to be closed. What is the procedure to close my automatic account. I don't know what the account number is. I only have the following activation code number: CX-01048-4848630-0652. Please advise.

   Thank You,
   HAROLD LIBAN

7. og?oszenia erotyczne Says:
   January 27th, 2012 at 10:35 am

   Do pussycat's have anal sex?

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