Switch to Vonage and keep your existing phone number

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March 18th, 2010 - Posted by Tasha

The following is an actual user submitted question:

Q:  If we were to switch our business telephone lines to Vonage, could we still keep our existing telephone number?  We've had them for 35 years and all of our clients know them by heart.

A: I'm happy to tell you that you can keep your existing phone number when switching to Vonage.   Vonage calls this service "Number for Life" and will carry over your current business (or residential) phone number to Vonage when you sign up for a Vonage plan.

During the sign up process you'll be asked if you'd like to keep your existing phone number. If so, Vonage will initiate a number transfer for you. This usually takes approximately 7 to 10 business days and Vonage will give you a temporary number in the interim, so if you like you can still start using Vonage immediately. You will need to keep your existing phone service until the switch is completed.  You can easily check the status of the number transfer via the Vonage Online account you'll receive once you're a Vonage customer.

There is one caveat:  some DSL companies don't support this automatic number switch process.  Specifically, if your current DSL service uses the same phone line as your voice line to access the Internet, you may need to go through some additional steps.  For more information on this process, see Number Transfer for DSL Providers.