The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.
Q: I purchased your product about a month ago then I bought a new computer because my old one was so stinking slow. Can I transfer Carbonite to my new computer (It even has my old hard drive in it)?
A: It’s a great question, but first we should clarify that while we do review and provide links to Carbonite, NextAdvisor.com is a separate company. With that out of the way, here’s the answer to your question:
In short: Yes. That’s the great thing about a subscription-based services like Carbonite. I found these instructions on the help section on Carbonite’s web site. I’m assuming you reformatted your drive when you put it on the new machine, so the first step probably doesn’t apply to you. The main thing you need to do is access your Carbonite account online and transfer your subcscription to your new computer, but here are detailed steps:
1) If the computer that Carbonite is currently installed on is still in use, Uninstall Carbonite (using Add/Remove Programs from Control Panel). Otherwise, proceed to step 2.
2) Log into your account from your new computer (the computer to which you would like to transfer your subscription)
Click the My Protected Computers tab
3) If you want to transfer your subscription without restoring any files, click the Transfer button. To transfer your subscription and restore files to your new computer, click the Restore button
4) Follow the instructions to download and install Carbonite
Again, some of these steps will depend on whether or not you reformatted your drive. And if you did reformat the drive, you can use Carbonite to restore the files that were on your old machine.