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Blockbuster deliberately withholding online rentals, or just a glitch?
June 9th, 2009 - Posted by Caitlin
Last week, Consumerist reported on delays in Blockbuster's online rental service. A reader wrote in to explain that after returning DVDs to the store, they remained on his online queue for at least two days, which meant that new DVDs were not being mailed out as quickly as they should be. Shipping delays reduce the value of an online subscription service, since subscribers receive fewer rentals in the same length of time. Consumerist hypothesized that this is either the result of intentional throttling or an error in the system. Consumerist commenters also weighed in beneath the post to relate their own experiences with online DVD rental delays. Based on their anecdotes, it sounds as though heavy users, in particular, are generally better served by Netflix.
To learn more about Blockbuster, Netflix, and other online DVD rental services, see our reviews and comparison chart.
One Response to “Blockbuster deliberately withholding online rentals, or just a glitch?”
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June 30th, 2009 at 7:17 pm
Not mailing the next movie when you pickup a movie at the store, until I return that movie, has really decreased the value of my Blockbuster Total Access plan. This isn't explained in their plan and is a change from the service I originally purchased. This is going backward in taking care of customer needs.