Comments on: Does Carbonite's unlimited backup storage include data on other drives?

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By: I Love Carbonite

I Love Carbonite — Fri, 25 Nov 2011 03:40:12 +0000

Whoa! I've solved all of the issues (for me anyway) and LOVE Carbonite. I have Raid 0 on my main computer where most of my files are stored. To boot, I have computers for 3 kids and my personal laptop. All of these synchronize to a "sever" I have in my basement. The server is a simple, XP Pro, 2-drive configuration. The OS (and some miscellaneous programs) is on one, internal drive with a second internal drive for all the files from all 5 computers. Carbonite is installed on the server and backs up perfectly. It's an awesome redndancy set-up for me personally because I'm protected from several different hardware failures on 2 different machines and I have the off-site backup with Carbonite. I couldn't be more happy with the performance or the functionality.

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By: sonnet

sonnet — Fri, 21 Oct 2011 16:26:31 +0000

i too, just got aone year subscription to carbonite, thinkng that their statement as to unlimited backup would include my external drives.

it does not, and i have spent a lot of time gathering music (lots of it is international, etc that resides on my external drives. those drives are always open when i am on my pc.

i , too bought a 15 tb external from seagate for the purpose of backing up all my data.

would i lose the backup on my 1,5 tb external if my c drive crashed??

By: sonnet

sonnet — Fri, 21 Oct 2011 16:20:36 +0000

dear mj almassud please email me and let me know how i can get your screen shots.

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By: MJ Almassud

MJ Almassud — Mon, 12 Sep 2011 01:44:58 +0000

I have a method that makes backing up data stored on a USB drive possible with carbonite.

I've tried it and got i to work to backup a little over 8 TB for a customer of mine until they switched to Microsoft DPM for on-site and off-site backup. I could post this here but I'can't because it really works better if I had screenshots and as you can see here I am not able to include any screenshots of images at all.

Thanks

By: maxxs alvarado

maxxs alvarado — Thu, 23 Jun 2011 18:40:41 +0000

I do understand carbonite not allowing ext HD's, but to put in their ad as unlimited storage is very misleading. Marketing tactics not good. I wish they will offer a seperate fee for storage of ext hard drives. I have a macbook pro and it has 320 gig HD. I only have 50 gig of free space left. My pics, videos and documents are all in ext hard drives. Most of the 270 gig space are allocated for my applications and software which I don't need to back up.I have 100 gig of pics stored since 1998 which I want to be backed up. I dont want to uninstall most of my applications just to free up my hard drive and then use carbonite

By: Trent Milliron

Trent Milliron — Thu, 07 Apr 2011 17:51:49 +0000

To all the people on here wondering why Carbonite doesn't backup external drives on their basic plans is because they can't make money backing up 1TB of data for $54 per yr.

By keeping it internal only they drastically lower the amount of data they are storing. The Pro version will take care of you.

I don't want even one comment about how a 1TB drive costs $50 so how can't they make money. I'll give you the answer since we run a high level data center.

1) Bandwith Costs – the costs Carbonite must pay for you to be able to transfer your data to them. This is a huge cost for a business.
2) Cost of the data center – guys/girls your data is not stored on $50 drives, they are probably stored in SAN's with multiple copies and drives for redundancy. Also power, cooling, are a big cost of data centers as well
3) Staff for support, sales, marketing etc.

$54 per yr is a CHEAP amount to pay for what they offer, and everyone complaining just doesn't get it.

CHEAP ASSES!

By: Paul

Paul — Wed, 23 Mar 2011 23:02:51 +0000

Does anyone know if Carbonite throttles your bandwidth when you hit a backup "limit." I switched to a new computer with only a c: drive so everything on d: drive had to go to c:. Last month my backup were doing about 6 GB per day for 15 days. Then, my upload dropped to about 2 GB per day. It has also remaind there for this month so far. It's not my ISP and I have held off on reloading all my software so my backup could catch up so there is plenty of free RAM and processor.

By: Dick and Rene'e Mattson

Dick and Rene'e Mattson — Wed, 02 Mar 2011 03:21:11 +0000

I have the Carbonite system, but I am not very sharp with internal workings of a computer

The site states Restor Files

View status of files being restord?

Unfreeze Carbonite and resume your
backing?

I have no idea what I should do, I have a large Family Tree in my system and have over 10,000 names and as I read all the 29 comments it looks as though Carbonite does not store this system.

Really stupid???? sorry for being confused.

By: Ole Danielson

Ole Danielson — Sat, 05 Feb 2011 18:17:54 +0000

Carbonite doesn’t work. It fails to backup normal Office files downloaded from Outlook 2007 claiming they are “temporary files”. They are not. They refuse to respond to my many requests for resolution to this issue. “Never Worry About Your Backup Again” is an outright lie. You will lose files. It’s too bad about their attitude, too. If they were willing to own it, I’d let them work it out, but they just don’t seem to care.

By: Kent

Kent — Fri, 21 Jan 2011 18:17:21 +0000

Hey Kevin,

That's interesting. We have not tried that, but it's good to hear that it works for you.

By: John

John — Fri, 21 Jan 2011 01:40:25 +0000

I tried the NTFS folder workaround and Carbonite says the drive is a system folder that it won't back up and won't let me specify that it back it up. Any suggestions?

By: Kevin

Kevin — Fri, 21 Jan 2011 01:12:00 +0000

About the External Drives not backing up, I have paid for the service as well very happ with it until I found I can not back it up, I do not disconnect mine. So I went around it. If you create an NTFS folder on a partition of in internal drive you can use Windows Mount Points to basically redirect from a folder to the external drive. Carbonite will now back up.

By: blood cleansing

blood cleansing — Tue, 28 Dec 2010 01:30:38 +0000

Hello, just dropping by to say Happy Holidays!

If you want to back up your external drives, you should be able to add them in the configuration software.

By: Experts Academy

Experts Academy — Mon, 15 Nov 2010 07:11:54 +0000

Interesting. Thank you for sharing!

By: LG

LG — Thu, 07 Oct 2010 23:15:12 +0000

If you have a Seagate external hard drive it comes with a Carbonite installation file 'CarboniteSetupLitePreInstaller' which is specific to backing up this type of device. I tried out the free 30 day trial and successfully backed up my Seagate external drive. Even if I disconnect the external drive and reconnect it monitors the folders previously backed up and updates the backup with any changes. The trial proved everything i had was looking for so now I have just purchased a 1 year subscription.

By: Chip

Chip — Wed, 15 Sep 2010 23:21:49 +0000

Tom, it's not a stupid question at all. Instructions are here:

http://support.microsoft.com/kb/307889

By: Tom

Tom — Mon, 13 Sep 2010 16:19:45 +0000

This may be a stupid question, but how do you mount the drive to a local folder. Do you just drag and drop the drive into the folder?

By: Grant

Grant — Wed, 01 Sep 2010 21:22:50 +0000

Mount the drive to a local folder. That'll allow backing up of the external drive.

By: Joe

Joe — Sun, 15 Aug 2010 04:44:46 +0000

Same here. I purchased a whole year's license only to find out that I can't access any of the files on my external drives. What's with the promise of unlimited storage and no warning that I can't back up external files? How could it be unlimited if there is no such thing as an unlimited size internal drive? I feel hoodwinked.

By: Doug

Doug — Fri, 23 Jul 2010 19:43:17 +0000

Well, I too have seen the light. Carbonite customer service says they will forward my request for a refund internally. It would have been nice to clearly understand an external hard drive could not be backed up. Furthermore, if you delete space for more room, they dump the files too. Has anyone gotten a refund? Let's hope their desire for business is pure.

By: Doug

Doug — Fri, 23 Jul 2010 19:41:47 +0000