If I install Identity Guard, will it automatically uninstall Norton?

Posted by Joe on April 6th, 2009

The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.

Q: I have Norton security on my computer,if I want to download Identity Guard total ptotection in place of Norton will the Identity Guard program automaticaly remove the Norton program and install it self?

A: Identity Guard's Internet security software, which is powered by ZoneAlarm, will not automatically remove your existing anti-virus protection program. We would recommend installing the Identity Guard provided ZoneAlarm software first and then manually removing your Norton Internet security software once you have confirmed that the ZoneAlarm software was properly installed. This will ensure that your PC is never without Internet security protection.

We would suggest following the removal instructions provided by Norton when removing that software from your PC since the process can vary based off of your operating system and the version of the software you are running. That being said, the standard process to manually uninstall a software program from a Windows PC is as follows:

• Click on the "Start" button in the lower right hand of your screen and select "Control Panel" from the menu.
• Double click on "Add or Remove Programs".
• Find the specific software product you would like to uninstall and click on the "Remove" button.
• Follow the on-screen instructions provided by the software provider.
• After you have completed the uninstall process, you will be prompted to restart your computer.
• After restarting your PC, the uninstalled software should be completely removed from your system.

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