I think I have been the victim of identity theft. What can I do?

Posted by Joe on January 16th, 2009

The following post in our Reader Question series is an actual user submitted question. To maintain the integrity of the original question, we do not edit or change reader questions in any way.

Q: I got my social on January of last year and I've been trying to make credit applying for credit cards and they send letters saying that I already have bad credit, and criminal accounts something like that and they call me asking for some payments of the accounts I own, and that I have a loan mortgage. How can that be possible, can you help me to solve this situation? Or give some ideas of what can I do? Thank you I really need help.

A: Unfortunately, it sounds like there is a very good chance that you have been victimized by an identity thief who has opened financial accounts and committed other criminal acts in your name. While recovering from identity theft can be difficult and stressful, it is not impossible. Here are some immediate actions you can take:

1) Contact each of the three credit bureaus and ask them to place a credit freeze on your credit report. There is a small fee in most states for setting a credit freeze, but it will completely lock down your credit file and insure that no further financial accounts are opened fraudulently in your name. Here is the contact information for each of the three credit bureaus:

TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241

Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013

Another option is to set a fraud alert instead of a credit freeze. A fraud alert is an annotation on your credit report that lets potential lenders know that you have reason to believe that you are an identity theft victim. While fraud alerts can be useful in many cases, your situation seems serious enough to warrant a full credit freeze.

2) Get a copy of your credit report from all three credit bureaus. Your credit report will list all the financial accounts that have been opened and reported to the credit bureaus in your name. You can request a free copy of your credit report from each of the credit bureaus when you set a credit freeze or fraud alert. You can also get a credit report instantly by signing up for a free trial of a credit report service like Identity Guard. Once you have your credit reports in hand, review them thoroughly identify any accounts that you don't recognize. Contact the customer support department of each of these suspect accounts and let them know that you believe that the account has been opened fraudulently. Each of these companies will have a different process for dealing with the fraud, but make sure that each of these accounts is closed immediately.

3) File a report with your local police or sheriff's department. Call the non-emergency phone number for your local law enforcement agency and let them know you believe you would like to report an identity theft. You may be able to file your report over the phone or you may have to file it in person.
File an identity theft complaint with the Federal Trade Commission (FTC). While the FTC can't provide assistance with individual identity theft cases, reporting your case can help identity patterns in identity theft crimes that can help prevent others from being victimized. You can file an identity theft complaint with the FTC at this website:

https://www.ftccomplaintassistant.gov/

4) Consider an identity theft protection service such as Trusted ID or LifeLock to help you prevent being victimized in the future. Each of these services will help mitigate the risk of future identity theft and may be able to provide assistance with your current identity theft issues. You can see a list of all of the identity theft protection services we have reviewed at NextAdvisor.com.

We sincerely hope this information is helpful and wish you the best of luck in your recovery.