What is your rating of Chase Identity Protection?

11 Responses to “What is your rating of Chase Identity Protection?”

1. Jemall Pittman Says:
   August 29th, 2009 at 9:42 am

   I signed up for Chase Identity protection about two months ago. When I signed up on the phone, I thought my monitoring started then. However, I found out later that it doesn't start when you sign up; which is why I writing this. When I signed up, the person on the phone never explained to me that my monitoring does not start until, I receive my welcome packet and fill out a form in the welcome packet and send it in to request a credit report. I found out today, there is four ways to start the process of getting the credit report for Chase to start your fraud monitoring. you only find this out by reading the welcome packet. Most people, I think are like me, when signing up for a program, the person whom is explaining the program tells you all the important information about the program. Therefore, why read the welcome packet. (Naive of me and them)

   For my naivete, for the past two months, I have paid Chase their money only to find out they were not even monitoring my identity. I was paying for nothing, and had I not call just because. I would have paid for years and not known that my identity was not being monitored.

   So, I wonder how many other people out there that are paying Chase to monitor their identity for nothing. I feel this is another way that that big business is preying off of their consumers. Using the fine print to get over on a consumer. They will not call you to say, "Hey Sir or Ma'am, you are paying for a service, but we are not proving that service." " But, here is the reason why we are not proving that service."

   I wrote this letter to try to get the word out to people just like me who was not explained that they needed to send in a piece of paper, change to online, or make a phone call to start their service of fraud monitoring.

   However, when then they are monitoring your account, I think it is a great deal for a piece of mind.

2. scot Says:
   December 20th, 2009 at 12:47 pm

   I would not trust Chase at all. I had my wallet stolen with my laptop and they denied the claim. They made up several bullshit excuses. I have already started the word out and had 20 people tell me that they would stop using chase because they trust me.

   I will work my ass off to make sure Chase looses as much business by word of mouth that i possibly can. They gave me several different stories on my claim and trust me this is not the type of bank I will ever work with again. I am going to call them again on Monday but I am sure they will not answer.

3. Blair Says:
   December 24th, 2009 at 12:31 pm

   I'm canceling my Chase Id protection as soon as possible. I went to make a big purchase the other night and they placed a hold on my account because they believed this to be a suspicious purchase. This was not a big deal. The problem arose when I called and tried to fix the problem. I first spoke with an automated system and after verify my information it said the hold had been taken off. I tried to make the purchase again, and the hold remained. I called again and spoke with a person in fraud protection who said she couldn't access my information because another rep. had my info up, but if I didn't receive a call in 5 minutes to call back. I call back in 5 minutes and again verify my info with another rep, who says she didn't believe I was the account holder and couldn't assist me further and hung up! After speaking with several reps., none of which could answer why if I could verify my information the hold would not be removed, only saying to wait for a call, which even then they gave me varying times between: 5 mins., 1-3 hours, 1-2 days and 24 hours! I've even had correspondence with them via my registered email address and through their website and the hold still remains. Why must they respond to my emails within 4 hours, but can't call to fix the problem within a reasonable time. I am glad this happened before I needed the card during an emergency or while traveling out of the country.

4. Skyler Says:
   April 8th, 2010 at 10:02 pm

   I have Chase Identity Theft Protection and would like to share my experiences.

   One day, they call and ask me have I used my Chase card to purchase an airline ticket with Mexican Airline. I said "No" becasue I didn't. Then rep closed my Chase card and processed replacement card with new card number. It was my lucky day.

   I had wrong information on my credit report, which is derogatory/collection account and I do not have any account with this place. When I contact them, a rep took the information and told me they will take care of it and I do not need to do anything. Just wait for the result, it takes about 4 to 6 weeks and get it in the mail. Later I received a mail, and it stated they investigated and removed those wrong information from my credit report. Chase did all work for me.

   I went for shopping and charged unusual amount on my Chase card. I contact Chase and told rep that I am making a large purchases at store A, B, and C today and tomorrow and estimate amount will be $______. Therefore, all my purchases are went through. It is important to let the bank/credit company know when you are going to charge large amount or use at unusual places and area. If not they detect it as ID Theft.

5. Clive Burton Says:
   December 18th, 2010 at 3:32 pm

   I had a similar experience to Jemall Pittman above – i.e. entirely negative. I signed up for the Chase Identity Protection service in March of 2010 and thought that was that. On reading Jemalls post above I decided that, since I had not received any welcome package in the mail nor ant communication (either via snail mail or email) during the past nine months I'd better check that the service was actually operating!
   Of course I found that it wasn't and told them in no uncertain terms what I thought of a deal where they were charging me $9.99 per month for nine months for a service that they knew was not operating and doing me no good at all.
   I asked for a refund of all the charges over nine months but the best I could get was a refund for three months. Of course I canceled the service as well!
   I intend complaining to the relevant authorities.

6. Jade Says:
   March 30th, 2011 at 6:28 am

   It was ok until time to cancel. I was closing all my Chase accounts because of the fees they started charging. Well, they promised the credit of the month that was charged that never came thru. Of course because my account was closed. BUT the rep had asured me that if the account was closed, the bank would send me a check for the amount. Which never came. When I called to check on it .. they said, "we are sorry but we gave you a credit and that's all we can do". I asked so who do I contact about this "credit" that I never got. They said "I don't know". I am not being funny. They actually said that. I asked who does their billing/accounting. They said they don't know. What do you say after that? I didn't know if I should laugh or say something.
   Now, I am chasing after different departments trying to get this resolved. Not a lot of money but to handle an account in this manner, is unacceptable. They are quick to handle your money. But very slow in giving you information to help you get things resolved.
   I also had a few snags while with them which I do not care to list or have time left to do so for that matter. I do not recommend this company.

7. Jade Says:
   March 30th, 2011 at 6:46 am

   Me again. These people do NOT have a billing department lol. They DON'T know who does their billing. They just bill you and that's it. So be careful. If something goes wrong and you want to resolve it, they .. will not know. This is is beyond rediculous so I am not mad any more. I am so amused I am laughing. I am glad it is only 13 bucks. I hope they didn't do this to people that for whatever reason are out more money than that. Glad I closed my account with the one they were drafting too. I do not trust a department that will not give you information or know anything about who does their billing.
   By the way, I had an actual CHASE rep on the phone calling 3 way and they gave them the same answer. The chase person is also preturbed. They gave her a number that is supposed to to handle problems. But guess what, it's the SAME department that told her I don't know. And the SAME supervisor came online.

8. LaTasha Says:
   July 29th, 2011 at 12:26 pm

   I was initially very happy with the service until I got a letter canceling my service about 3 months ago. Knowing that this must be a mistake, I attempted to call and straigthen thing sout but was given the run around. So I jusy said forget it… so I forgot it, until I realized that although I no longer have the service they have continued to bill me. I promptly called the service with my bank the line to fix this matter. The bank informed them that it had in fact been paid for the past 3 months, they denied it repeatedly. So where does that leave me. The service that I paid to protect my credit is in fact stealing from me, ironic huh. My bank is handling the matter but it is more than a bit frustrating. So please beware!!!

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   October 26th, 2011 at 12:18 am

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10. Burt Zipf Says:
    January 1st, 2012 at 6:28 pm

    You have brought up a very fantastic details, thanks for the post.

11. Richard C. Toner Says:
    January 2nd, 2012 at 6:02 am

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