JD Power and Associates 2008 Credit Card Satisfaction Survey

Posted by Caitlin on September 4th, 2008

Yesterday, JD Power and Associates released their 2008 Credit Card Satisfaction Survey. American Express topped the list for the second year in a row. Discover Card came in at second place. Cardholders named AmEx, Chase and Discover as their favorite rewards cards. AmEx, US Bank and Discover were rated the best in terms of fees and rates. AmEx, Discover and Chase had the best call centers, and customers reported the fewest problems with Target Visa, Discover and WaMu. Customers found National City, WaMu, Chase and Target Visa to be most frequently accepted.

JD Power and Associates also found that 72% of cardholders participate in some type of reward program and that hotel stays were the most satisfying type of reward, followed by cash rewards. In addition, the survey showed that one quarter of cardholders don't know what, if any, additional benefits are offered with their credit card and that one third haven't used any of these additional benefits in the past year. Those users are less satisfied with their credit cards overall than cardholders who do take advantage of these additional benefits.

To learn more about credit cards and various credit card offers, see our reviews and comparisons.

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