http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/ Daily resource for independent consumer information and service reviews Sun, 21 Mar 2010 04:21:46 -0700 http://wordpress.org/?v=2.9.1 hourly 1 http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/comment-page-1/#comment-29042 Ted Wilson Thu, 21 Aug 2008 14:37:23 +0000 http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/#comment-29042 Lousy customer service/support. I had the Pro service for over a year. During that time, at least monthly, uploads would not be accomplished and I had re-install the software. Inconvenient to say the least. Then disaster struck. Hard Drive failure. All my business records were backed up to Mozy. So no problem I thought. The computer tech said he may be able some but not all data and suggested I request the DVD backup from Mozy. I ordered those DVDs on June 23, 2008. The Mozy website said I takes 48 hours to send out the DVD. Seven (7) days later no DVDs. Called Mozy who said my request was being handled. When do I get the DVDs? Customer service replies,"When we get to it." More calls and emails. Same reply.July 11, 2008 DVDs delivered. Eighteen (18) days after our request. The DVDs are labeled Mozypro, date 07-02-2008, Restore: Vol. 1 of 2. The FedEx label shows they were held until July 10, 2008 and shipped overnight. Why the long delay. Again, no one at Mozy can explain. The customer service is department is a prime example of how NOT to treat customers. Yes, I have all the emails, chat records, etc. to backup this posting. As has been said so many times, Buyer beware! Lousy customer service/support.
I had the Pro service for over a year. During that time, at least monthly, uploads would not be accomplished and I had re-install the software. Inconvenient to say the least.
Then disaster struck. Hard Drive failure. All my business records were backed up to Mozy. So no problem I thought. The computer tech said he may be able some but not all data and suggested I request the DVD backup from Mozy.
I ordered those DVDs on June 23, 2008. The Mozy website said I takes 48 hours to send out the DVD. Seven (7) days later no DVDs. Called Mozy who said my request was being handled. When do I get the DVDs? Customer service replies,"When we get to it." More calls and emails. Same reply.July 11, 2008 DVDs delivered. Eighteen (18) days after our request. The DVDs are labeled Mozypro, date 07-02-2008, Restore: Vol. 1 of 2. The FedEx label shows they were held until July 10, 2008 and shipped overnight. Why the long delay. Again, no one at Mozy can explain.
The customer service is department is a prime example of how NOT to treat customers.
Yes, I have all the emails, chat records, etc. to backup this posting.
As has been said so many times, Buyer beware!

]]> http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/comment-page-1/#comment-974 Joe Fahrner Wed, 02 Apr 2008 17:46:30 +0000 http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/#comment-974 No problem- thanks for stopping by. Mozy really is a great service so we are happy to share their promo codes with all of our readers. No problem- thanks for stopping by. Mozy really is a great service so we are happy to share their promo codes with all of our readers.

]]> http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/comment-page-1/#comment-965 Software Reviews Wed, 02 Apr 2008 12:38:09 +0000 http://www.nextadvisor.com/blog/2008/04/01/mozy-discount-promo-code-for-april-2008/#comment-965 Thanks for sharing the discounts. Thanks for sharing the discounts.

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