Vonage makes customer support a top priority

Posted by Joe on March 31st, 2008

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After doubling in size over the last two years, the top executives at Vonage have decided to make an even more aggressive push to improve customer services available to their more than 2.6 million subscribers.

Vonage’s founder and CEO, Jeffrey Citron, admits that the company’s rapid growth made it difficult to keep up with consumer demand for support services. Said Citron:

“We grew very, very fast, and along the way as a company a few things got out of hand”.

One of the most tangible improvements for Vonage subscribers will be a new customer support call routing system which will attempt to funnel inbound calls to support locations with available representatives. Vonage had previously routed calls to the closest support cebter whether or not their were available support reps which could lead to long call wait times in busy areas.

We commend Vonage on their steps to continue to improve customer support despite their strong leadership position in the consumer VoIP market.

Our in-depth research has shown that Vonage is the best overall VoIP provider of the dozens we have seen in the marketplace. You can learn more about Vonage and other VoIP providers by visiting our VoIP service provider comparison guide.

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