Netflix issues apology, 5% discount

Posted by Joe on March 26th, 2008

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Online DVD rental service Netflix is issuing a 5% discount to all subscribers as a result of a technical issue in their automated shipping system on Monday March 24 that caused all DVD deliveries to be delayed by one day.

The discount was announced in an email sent to all subscribers this morning:

Dear Joseph,

As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped you a DVD but were unable to. Your DVD was shipped today, Tuesday, March 25th, instead.

We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1 (888) 638-3549.

-The Netflix Team

We applaud Netflix for taking these proactive measures to ensure the satisfaction of their over 8 million subscribers.

Visit our online dvd rental service guide and comparison to learn more.

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